Luminis Health Physical Therapy Bowie North

Scheduled 11 physical therapy appointments on Jan. 18th through the call center for the Bowie location. Never received confirmation for any of these appointments nor the email link for their online MyChart portal. Once I called back to see what was going on, instead of realizing there was an issue with my information, the operator had me write down the times/dates for each of the nine appointments. Turns out, they had my name and email incorrect the whole time.Fast forward to the first appointment (had to take off work for it) and I'm scrambling to figure out where to go because zero information has been provided. Called all morning and only got "all operators are… read full review

This place is a joke!! I went to check in on line for my first appt. The scheduled me in different location. I was supposed to be scheduled at the one on Rt 450 as that is close to me. Called to tell them that. Lady that answered said they don’t take calls. What?? I told her they scheduled me at the wrong location and I wanted to speak to someone. Response, they don’t take calls. She said I could reschedule for July. I told her that if I am already having problems and I haven’t even been in there yet, I was not going to reschedule. Don’t waste your time!!!

I scheduled an appointment back on March 17 and had an appointment scheduled for me for today, April 21. I called to get my appointment time because I hadn't got a call reminder....what was I told? They had no appointments for me! As bad as I need this appointment, I hear this after waiting a month. The next appointment is 2 months out! THIS PLACE IS TRASH!!! The lady didn't even try to see if she work something out, just an awkward silence from her until I ended the call.