About Serena and Lily
Serena & Lily Bethesda offers an exceptional shopping experience with knowledgeable and friendly designers and staff. The store features a stunning selection of beautiful pieces, and the design team provides expert guidance to help customers make informed decisions. From color swatches to creating 3D renderings of spaces, the team is dedicated to making the design process efficient and enjoyable. With a focus on personalized service, the designers take the time to understand customers' needs and provide tailored design plans for their homes. Customers have praised the exceptional team for their attention to detail and deep design experience. They have successfully helped clients find the perfect items, such as bar stools, cushions, coffee tables, and deck furniture. The quality level of the products is noted to be top-notch, and the delivery service is impressive. Maria and Jenna have been highlighted for their outstanding service, with Maria going above and beyond to resolve issues and provide credits towards new purchases. Customers have appreciated the patience and responsiveness of the team, making the design process smooth and enjoyable. Overall, Serena & Lily Bethesda is a standout destination for furniture shopping, where the team is passionate about helping customers achieve their design goals. The warm and thoughtful approach of the staff makes every visit a delightful experience, ensuring that clients leave happy with their selections.
Working with Mila in the Bethesda store has been an incredible and rewarding experience. I know what I like but I have little clue of what goes together, so for a new coastal home, Mila helped me select a number pieces I needed that would mix in well with those I already owned. She is an excellent listener, a quick study, and possesses an outstanding eye. Her creativity, sense of style, and patience are great gifts, and she always suggested pieces she knew I would like. She never pressured me, helped me learn some design basics, and gave me time to make decisions. She provided beyond excellent customer service and follow up, and she always helped me find the best price....read full review
Working with Emily Wheeler at Serena & Lily in Bethesda was an absolute pleasure from start to finish. Emily partnered with me for many months as I furnished my home, and her dedication, patience, and design expertise made the entire process not only seamless but genuinely enjoyable.
She took the time to understand my style, how I live in my space, and what I hoped to create. Emily offered thoughtful recommendations, guided me through countless options, and never once made the process feel overwhelming. Her eye for color, scale, and texture is exceptional, and every piece we selected together feels intentional and perfectly suited to my home.
What stood...read full review
I cannot say enough good things about my experience. Sabrina was my GO TO GIRL! I live in Delaware and I felt like she was around the corner helping me with all my wallpaper questions and, ultimately, purchase. Sabrina was very responsive to my texts. She answered and advised in a professional way. Excellent customer service not easily found these days. Thank you, Sabrina!