Feldman Ruel

Feldman Ruel manages my place of residence in NoMa. Terrance assisted in letting me into my apartment unit at 1 am on the 4th of July when I left my key in the unit earlier that day, and there was no concierge available. I was in a rough spot, and had to consider my options of where I would stay that night. However, Terrance on the emergency maintenance line provided outstanding customer service and treated me with such kindness. I cannot thank him and Feldman Ruel enough. I also just renewed my lease!

I highly recommend working with Feldman and Ruel. As tenants we have been working with Gabe since 2020 as the property manager. He has in every maintenance call; has been prompt in his meaningful communication, problem solved and managed contractors. Everyone involved knew who was doing what and when. The building where we were tenants was built in 1913 and the landlord was a senior and relied heavily on the property management company to handle maintenance tickets and other important tasks. Prior to Feldman and Ruel, the property manager was difficult to work with and the owner’s communication style was not the best for tenant interfacing. The landlord made the decision to switch to Feldman and Ruel and I believe that gave him a big sense of relief. That switch definitely gave us as tenants relief. In my first conversation with Gabe, I Immediately knew he was great with tenants; he listened, laid out how his company worked with tenants and how we were going to move forward. That was greatly appreciated, and he provide all of this through his actions. In 2022 we had water leaking into the walls of the back bedroom during a heavy rain. Gabe quickly got a contractor out to determine where the water was coming from. The contractor repaired and painted the wall, and afterward there was no additional water leak. Lastly, when we were looking at purchasing, Adam and Gabe helped us. Throughout the transaction Adam and Gabe kept us informed and answered all our questions. Working with Feldman and Ruel has been a great customer service experience.