Arctic Heating and Air Conditioning is a responsive and reliable HVAC service provider known for its excellent service. The company is easy to work with and has a strong reputation for prompt responses, even on weekends. Technicians, like Chris and Luke, are professional and knowledgeable, taking the time to explain issues and answer questions. Customers appreciate that Arctic technicians often arrive on the scheduled day, using door codes for access when needed. The installation team is recognized for going the extra mile and providing quality work. Arctic’s commitment to customer satisfaction is evident, with many customers signing up for annual maintenance contracts after experiencing outstanding service.
We are so happy with Arctic. Second time using them, this time they took over an ongoing issue with an AC unit Bayside could not fix for three months and ghosted us on. Sean never gave up researched the problem and always ALWAYS followed up. This guy deserves a raise!
My AC was not working, making a funny noise and then shut down. My neighbor said it sounded like the compressor. I called them at 7:30 AM and left a message. They returned my call at 8:00 and had someone there later that day. Turned out to be a quick fix and a reasonable price.
We had an AC issue late at night on July 3rd and were honestly worried we were going to be stuck without air, especially in this heat. Arctic Air came out at 11:30PM and got us taken care of quickly.
David was our technician and he was amazing—professional, calm, and clearly knew exactly what he was doing. He diagnosed the issue fast, explained everything in a way we could understand, and had our air back up and running without any hassle.
Super appreciative of the quick response time, especially that late at night. Highly recommend asking for David if you can!
301 Washington Street, Berlin, MD 21811
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