Chesapeake Mobile Healthcare

Jul 2023

Poor service..nurse left my very ill mother waiting for almost 3 hours to have a picc line replaced. Could not bother to call or advise us. Excuse was traffic. We had to travel over an hour to meet them and they were close to 3 hours late. Seriously? In this day and age? We called twice and were told 15 min. 45 min later they showed up.

Dec 2021

Because it is important to me to be fair, barring a reason not to I try to start with the positive. Many of the home care nurses at Chesapeake are part-time and have other full time jobs usually in nursing. More than a few of those nurses were very good. Because of the actions and nastiness of the management, if it were possible to give zero stars, I would not hesitate to do so. I understand that we are in the midst of Corona but that does not excuse the Director of Nursing making rude, nasty comments to me as a patient, nor does it excuse her openly disagreeing with my physicians who ordered my home infusions of IV antibiotics. Corona does not excuse Dr. LeDonn's failure to get back to me. I sent an email to LeDonn's attention. When my email was not answered, I was told by a staff member who's name I did not get: "The doctor is an elderly gentleman who mostly works from home. We don't like to bother him unless we have to." I know that Yelp policy is not to allow the use of last names because servers and retail sales associates are typically identified by their first names. Doctors are typically identified by their last names. I am hopeful that Yelp will consider changing that policy. I have identified a number of outstanding and not so outstanding doctors by last name in other posts. Chesapeake was a contractor for the pharmaceutical company that was in charge if my home antibiotic infusions. Chesapeake was supposed to perform home blood draws, transport blood samples to the lab, and perform pic line maintenance. Chesapeake got a blood sample to the lab very late. The blood sample came back with a Potassium level of 10. I do not work in healthcare, but I am told by multiple doctors and other healthcare providers that a Potassium level of 10 creates a risk for serious heart problems. I was in the process of transitioning care from a Virginia infectious disease practice to a Maryland practice closer to me. Within a span of two hours, I had a voicemail message from a nurse in the Virginia practice, my doctor in the Virginia practice, and a doctor in the Maryland practice telling me to go to the ER immediately due to a high potassium level. The doctor and the nurse in the ER confirmed what the paramedics said on the way to the hospital which is that it was probably a lab error. Someone joked that if my potassium level was a 10 it would be apparent. The lab error occurred because of Chesapeake's failure to get the blood sample to the lab in a timely manner. In fairness to Chesapeake there was inclement weather. The Director of Nursing said that she would not have sent me to the ER, but had the blood redrawn. I told her I was doing what two doctors in separate practices told me to do. I told her if insurance did not pay for the ER visit Chesapeake needed to. She told me going to the ER was a choice. Later, My pic line became clogged and I could not get infusions. My doctors told me not to miss infusions. Chesapeake did not have someone to send over. I went to the ER. My doctors commended me on going to the ER. I spent the night in the hospital's observation unit getting the pic line issue resolved. I told the Director of Nursing that my doctors told me not to miss infusions and that if insurance did not pay for the ER visit Chesapeake needed to. She told me: "We don't have the staff. If you miss infusions, you miss infusions. I would not have sent you to the Emergency Room that was a choice." I encourage everyone to make the choice not to do business with Chesapeake they do not perform as agreed to and the staff are rude and nasty to patients who complain about Chesapeake's performance.