About Carpet Concepts
Carpet Concepts is a family-owned flooring store in Baltimore, serving both homeowners and businesses since 1983. They specialize in carpet and carpet installation but also offer a variety of other flooring types, making them a one-stop shop for all flooring needs. Customers praise the company for its excellent customer service, from helping choose the right flooring to the professional installation. The salespeople are helpful and knowledgeable, and the installers are skilled, on time, friendly, and go above and beyond during installation. Clients report that the staff is responsive, friendly, and experienced, with the installers being efficient and meticulous. Many customers have worked with Carpet Concepts for decades, appreciating their consistent quality and commitment to customer satisfaction. The company’s reputation is built on quality work, friendly service, and a local small business feel.
We had carpet installed in 2 rooms. Chris, in sales, was excellent to work with and offered insights, etc. on the type of carpet we needed for our lifestyle, etc. We were only going to get 1 room done, but he offered a deal on 2 rooms, so we said yes. We were scheduled right away with no problem. The installers were prompt, efficient, and took care when moving some of the heavy furniture that I couldn't move and protected the floors where they placed the furniture. The install was quick and looks beautiful! We would definitely use them again when we remodel the basement and install carpet.
I cannot speak highly enough of the installers, Ralph and Ralph. They truly went about and beyond when it came to installing my new carpet. They assisted me with moving furniture I was unable to move, carried the carpet up three flights of steps, and were meticulous in their installation. Very thankful I went with them, and highly recommend them to everyone!
I have been working with carpet concepts for decades as I moved from home to home, renovated the basement, dealt with flooding…. I just recently had my home renovated and they did an awesome job as usual. I would never go anywhere else!