American Management is a professional and responsive property management company that prioritizes ease of communication, maintenance, and tenant satisfaction. With a focus on flexibility and swift issue resolution, they have earned the trust and appreciation of their tenants. Reviews praise the leasing office staff, particularly Heather, for their reliability and prompt communication. Tenants have experienced consistently strong customer service and maintenance, with the company going above and beyond to assist with unexpected circumstances. With a reputation for providing exceptional service, American Management is a reliable choice for renters seeking a positive and hassle-free living experience.
I have been renting from American for a few months now and this is by far my best experience yet! From the very beginning, when I called the rental office to inquire, I was met with very professional and kind people. This is refreshing to see in a company! The maintenance requests are addressed promptly and thoroughly by a kind and respectful tech. I love my apartment and plan to continue renting from them in the future!
I lived under this management company for one year, and my overall experience was mixed. Management responded to maintenance and repair requests, and email communication was generally good.
However, during both of my visits to the office, I was not greeted or acknowledged. I also had difficulty reaching the office by phone as my calls were not answered. Staff were more responsive and pleasant through email.
Overall, maintenance and email communication were positive experiences, while in-person customer service and phone responsiveness could be improved.
Quick response to maintenance request, friendly and helpful technician. We love living here, the neighborhood, the people and the wonderful views. We'd love the chance to sign another lease next year!! Cheers 👍
2612 Maryland Avenue, Baltimore, MD 21218
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