About Aptive Environmental
Aptive Environmental is a pest control company that specializes in residential services. They offer tailored solutions for various pest problems, including spiders, ants, and roaches. Aptive personnel are known for their professionalism, friendliness, and clear communication. Before each service, they contact customers to schedule an appointment and provide a one-hour arrival window. Upon arrival, they explain the treatment process and answer any questions. Customers appreciate the detailed explanations and the effectiveness of the treatments, reporting significant reductions in pest activity. Aptive Environmental offers year-long agreements for continued pest control protection. They are knowledgeable about pest control and can help with issues like mouse control.
My service with Aptive started off rough. A good friend of mine referred me to them. He said he has used them for years and was happy with their service. On my first date I scheduled a service window from 4-6 pm. This is where the problem started. The technician sent me a text around 3 pm saying he was five minutes away. I told him I was just leaving work and would be there by 4. When I got home at 4 I received a text from Aptive around 4:15 saying the tech came and there was no one home. Needless to say I was not happy. I called customer service ready to cancel but they convinced me to give them a second try. On the second time they redeemed themselves. My technician James showed up in my service window at 5. He was great. He walked me through my home and explained every step of the process. He was more than willing to answer all of my questions. He thoroughly explained my service plan and made sure I was comfortable. After he was finished with my treatment he was on his way home. Even though I was his last appointment for the day he didn't rush the job at all. Thanks to him they earned the 5 stars. I will see how the bugs look in the future but so far I am pleased.
I've had nothing but great experiences with Aptive. My wife and I first moved into our new build November of 2022. We were having issues with roaches. Seems if they had transferred over from our previous apartment in College Park, MD. Initially, we hired a local pest control company, Fogle Pest Control, whom seemed to do the bare minimum when it came to pest control. We stayed with Fogle for about a half to a three quarters of the year when we were approached by a sales person from Aptive offering their services. I told him of the issues we were continuing to have even with pest control in our home and he was able to quickly tell me what type of roaches we had, what routine treatment Aptive could provide to assist me with my issue, as well as offered to get me out of my current contract with Fogle. Aptive got me out of the contract as well as exterminated our roach problem. Something I thought could not be fixed. In addition, we recently had a mouse problem in which mouse got in through the garage. I brought this to the attention of Aptive during a recent visit and showed them where I was noticing the most activity. Aptive laid traps and the mouse was caught the very next morning. I love the fact that they listen to their client, are reasonably priced, and are very knowledgeable about pest control. For instance, the exterminator that came out to help with the mouse control previously had his own pest control business in D.C. and if you've ever seen those DC rats they're similar to New York rats in size and thinking the city belongs to them. All and all I couldn't be more thrilled to have found Aptive Pest Control.
It’s only been a week and I don’t want to rush to judgment flea traffic is lower we are still seeing ants but overall we were very satisfied with the service especially the technician he was very professional, knowledgeable and courteous throughout the entire process.