1757 Centre St, West Roxbury
Tue Closed
5.0
★★★★★
13 reviews
“I walked into Polish n Refine in March 2018 thinking I was getting my nails done one time. I hadn’t had my nails done in over a decade. Instead, I ended up coming back every 2–3 weeks for nearly eight years — and that alone says everything.
Monica is truly exceptional. I get builder gel nails with gel polish, and her work is consistently beautiful, precise, and long-lasting. But what really sets her apart is who she is as a person and professional.
She owns the business and somehow manages to do everything at once — welcoming clients, answering phones, supporting other techs with their clients — all while giving you her full, undivided attention. She is the most observant and attentive person I’ve ever met. You never feel rushed, forgotten, or like just another appointment.
Over the years, seeing her that often, Monica became a very dear friend. We know each other’s lives deeply — the big things, the small things, the in-between seasons. Saying goodbye when I moved to Virginia was genuinely one of the hardest goodbyes of the entire move.
On top of everything else, her prices are extremely reasonable, especially for the level of care, consistency, and artistry she provides. If you’re lucky enough to get on Monica’s books, don’t take it for granted. She’s not just an incredible nail tech — she’s the kind of person who makes a routine appointment feel like a constant in your life. Polish n Refine is something truly special because of her.”
