New England Eye Center - Wellesley

Oct 2025

I am disappointed with the office communication. I left with my prescription but I did not review it until I got home. The reading prescription appeared way off so I called to ask if I could talk to someone. First call I was told that someone would get back to me. No response, so I made second call and that was interesting. The receptionist said I should go into CVS and try a few pairs of glasses on to see what works. Really? I made a third call and asked to speak to a practice manager or office manager. This time they wanted more than my name and asked for date of birth, etc. and they still have not gotten back to me. Apparently this practice does not grasp customer...read full review

Jun 2025

Other than to see Dr. Hettler, who provides exceptional eye care, stay away. Office is outdated, old, and front desk staff are horrendous. Tufts just does not care about this facility.

Jan 2025

These people are terrible with communication and being on time. After months of waiting for a scheduled appointment for a consultation, we ourselves found out, without the administration calling us or telling us by the way, that they rescheduled to a later day early in the morning because the doctor was not present in the center that whole day. That alone is such an inconvenience. Other people also had similar problems and they had to drive for so long to the center only to find out their appointments were rescheduled without prior notice.
To make matters way worse, on the day of the rescheduled appointment, the wait time was ridiculously long for us and everyone else...read full review