Skip to main content
BestProsInTown

Operation Independence

4.8 21 reviews
Overall rating
4.8
out of 5
21 reviews
5 star 73%
4 star 0%
3 star 0%
2 star 0%
1 star 27%

About Operation Independence

Operation Independence, a reputable business led by Rick Castino and his dedicated team, has consistently delivered quality work, timely services, and friendly customer interactions at the right price. They have specialized in accessibility construction, including bathroom renovations, stair chair installations, and HVAC system upgrades, to help their clients maintain independence and age comfortably in their homes.

Customers have praised Operation Independence's knowledgeable, efficient, and adaptable approach, even when faced with unique challenges in older properties. The company's work has been described as excellent, with a focus on matching finishes and creating beautiful, functional results. Clients have expressed their high satisfaction and willingness to recommend Operation Independence for future home projects.

Overall, Operation Independence has established a strong reputation for providing exceptional accessibility solutions and home modifications that enhance the independence and quality of life for its customers.

Aug 2026
5.0
I was really pleased with the work of Operation Independence. They installed some shower bars for us for when my mother came to live with us for the summer. They worked with us to get them installed with a very quick window, and the bars (and the shower seat they got us) were just what we needed. My mom felt safe using everything this summer and was able to shower independently. We were grateful for the service they provided, and the gentleman who installed the bars was courteous, helpful, and professional.
Aug 2026
5.0
Everyone at Operation Independence was both expert and wonderful to work with. Best customer service you coud ask for. Superior work and equipment. Terrific follow-up service and responsiveness. The owner, Rick Castino, is tremendous-- smart and so easy to work with.

We had a bathroom redone for wheelchair access, an electric stair chair installed for movement from the ground floor to the second floor, and an electric stair chair from the patio to the back porch, rear entrance to our home.

Operation Independence is the only show in town -in my view- for accessibility equipment.
Nov 2025
5.0
Rick and team clicked all the boxes - quality work, timely, friendly and the right price. We had a bathroom done for my aging mother, we are very happy with the result. Me and my family highly recommend Rick and Operation Independence.
All 4 photos

Hours

Monday 8AM - 6PM
Tuesday 8AM - 6PM
Wednesday 8AM - 6PM
Thursday 8AM - 6PM
Friday 8AM - 6PM
Saturday Closed
Sunday Closed

Location

325 School Street, Watertown, MA 02472

Similar Pros in Your Area

For local businesses

Is this your business?

Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.

Write a review

Operation Independence · 325 School Street, Watertown, MA 02472

Your rating *

Write what you would want to read before calling. Please leave out contact details.

Photos optional

Add a photo

Operation Independence

Photos of the work, the vehicle or the premises. They appear on the profile once reviewed.

Call Directions Website