About Mass General Brigham (Watertown)
Reviews for Mass General Brigham (Watertown)
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Mass General Brigham Community Physicians in Watertown offers high-quality outpatient care, focusing on internal medicine and behavioral health services. Many patients express satisfaction with the compassionate and patient-centered care they receive. One reviewer highlights their primary care physician's exceptional qualities, noting that appointments are thorough and never rushed. The staff, including receptionists and nurses, are described as exemplary, contributing to a warm and helpful atmosphere. While some patients mention challenges with scheduling and call responsiveness, they appreciate the efficiency of the Patient Gateway online system for managing appointments and inquiries. The care provided during significant health issues, including major surgery, is also praised, with all providers noted for their empathy and expertise. Overall, patients report being well taken care of, regardless of which physician they see, and express strong appreciation for the services at Mass General Brigham Community Physicians, recommending it to others in need of internal medicine care.
I don't understand all the bad reviews. Dr. Nimako has been a wonderful doctor for my mother and all the people in the practice are kind, helpful and communicative. We never feel like we are being rushed. I had no plans to post a review but seeing all the bad ones, I had to help correct the record.
I really like this office. I'm not sure why there are so many bad reviews. Every call I make is met with warmth and help. My PCP Dr. Mehta is the best I've ever had - patient, compassionate, and willing to take her time in our appointments. Scheduling can be tricky sometimes but I've found that to be true of most PCP offices.In general, I've found most MGH providers to rush you in and out the door, but I've felt taken care of here.
I love this internal medicine office; my PCP is extremely patient, knowledgeable, and not only answers any concerns but provides thorough work ups and quick referrals to specialists as needed. I’m shocked by some other negative reviews so had to express my own appreciation. Through Covid we’ve learned most administrative staff are remote, so love the efficiency of using the Patient Gateway online as needed. Whether it’s a question, scheduling, or filling a refill, everyone in the office is very responsive. For calls it is difficult to serve customers in healthcare the old way also due to extremely low staffing and people not wanting to be in an office when that...read full review