About Harvey Building Products
Reviews for Harvey Building Products
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Monday: 7:30AM - 4:30PM
Tuesday: 7:30AM - 4:30PM
Wednesday: 7:30AM - 4:30PM
Thursday: 7:30AM - 4:30PM
Friday: 7:30AM - 4:30PM
Saturday: ClosedSunday: Closed
Harvey Building Products, established in 1961, has grown into a well-respected company known for manufacturing high-performing, custom-made windows and doors. The company continues to prioritize strong relationships with contractors, distributors, residential and commercial builders, and independent dealers. Customers frequently praise the company's excellent customer service. Many have noted how helpful and attentive staff are, especially in handling warranty claims and product issues. For instance, Rebecca and Julie have been commended for their quick responses, patience, and clear communication. One customer appreciated Julie's willingness to listen even when they rambled, while another praised Rebecca's professionalism in identifying parts for in-window blinds and guiding them through the process. The company's commitment to standing behind its products is evident, with some customers receiving replacement parts at no cost under warranty. Overall, Harvey Building Products remains dedicated to providing reliable service and quality products.
My family have used Harvey exclusively for our home in Massachusetts without issue. Recently I had a 3 lite picture window (2 vertical sliding sashes) and noticed an imperfection in one of the sashes. I went through my contractor, and didn't hear anything for a while, only to be told the claim was closed because Harvey couldn't reach me. Round two, I contacted Harvey again and had to go back to the contractor. Too much work for a customer in my opinion. However, Lauren Barnard in their customer service area was clutch in making sure this was resolved with limited information from me. She single handedly restored my opinion of Harvey. I find their windows second to none,...read full review
We have Harvey windows in our home. I'm writing this review about Julie in the customer service department. Julie went above and beyond to help me and she is a great listener(even when I ramble she still listens) ha.
I emailed and called a bunch and Julie was cool with it. Fast response and great listener. She is now a household name in our family. I almost had to consider putting windows in the dog house, but I was able to get out of there before it got that bad.haha. thanks for all your help Julie.
We had several cracked parts on our in-window blinds on our sliding door and after several conversations Rebecca was able to identify the necessary parts and them sent to us. All good now!