About 128 Plumbing, Heating, Cooling & Electric
128 Plumbing, Heating, Cooling & Electric is a trusted provider of high-quality services to homeowners in Greater Boston. With over 30 years of experience, the company has built a reputation for efficiency, reliability, and outstanding customer service. Their knowledgeable technicians, such as Jeff, Dominic, John, and Chandler, take the time to educate customers on equipment and fixtures, ensuring long-term safety and usability. The company specializes in high-efficiency solutions, including heating and A/C equipment installation, lighting fixtures, and EV chargers. From free sewer evaluations to emergency plumbing services, 128 Plumbing, Heating, Cooling & Electric delivers exceptional experiences, as demonstrated by their prompt and professional technicians, such as Chris and John. Customers have praised their honesty, friendliness, and thorough work. For instance, Jeff and Colby were honest, funny, and quick to fix a drain problem that had worsened after a previous repair, discovering that a screw had jammed the drain. They were very transparent about their work and respectful of pets. Another customer from Beverly appreciated how Charlie, Chris, and Christian responded quickly to a sewage backup in the basement, diagnosing the issue, offering options, and completing the job in time for a funeral, despite the added challenge. Their friendliness and professionalism left a strong impression. Additionally, Chris did a great job identifying and fixing a gas smell caused by a loose fitting in the exhaust duct, which previous inspections had missed. Customers also praise their recent work replacing a water heater, which included a walkthrough of plumbing features, providing a better understanding of the home’s plumbing. The team’s expertise was evident during HVAC upgrades, where they replaced old systems with heat pumps and gas furnaces, even with extensive duct modifications in an old home. They demonstrated professionalism, neatness, and respect for the home, making clients feel like part of the family. Nick Roy is another highly reliable technician who quickly diagnosed and fixed issues, working efficiently and explaining everything clearly. Overall, 128 Plumbing, Heating, Cooling & Electric is known for going above and beyond to ensure customer satisfaction, making them a dependable choice for homeowners seeking top-notch service.
I’ve signed annual maintenance contracts for both my heating and AC systems with 128 Plumbing, Heating, Cooling & Electric, and I really appreciate how fast and easy they make service scheduling. When I called for diagnostic service for my AC, the technician, Conor, arrived within two hours. He was very knowledgeable and efficient and quickly identified the problem. Matt, the electrician, replaced the faulty thermostat and took the time to explain how to set up and use the new Smart Thermostat HQ and what to expect from it. Conor and Matt worked together and had my AC fixed the same day—great job! No complaints here. They seem trustworthy and professional,...read full review
Shane was great, he came out day-of and replaced my broken water heater. He also offered options for when it’s time to look at the furnace and potential central air.
Kyle and Uwi provided a high level of customer service. I am thankful for their knowledge and professionalism.