Update 9/7/2025- Original review from 2020. Still no response from management- WWTS took 0 responsibility for their technician smashing my brand new keyboard in and scratching my $2,000 laptop. disgraceful
April 2025
I had an amazing experience with Mike today who fixed my new Lenovo laptop. He was super communicative and prompt, and went above and beyond.
While I’m not thrilled with Lenovo, I’m super thrilled by WTS and Mike for coming to the rescue!!
February 2025
If you're looking for a reliable service partner I would not recommend using Worldwide Tech Services (WTS). I have been let down by WTS, specifically Steve Copeland (Branch Manager). I had a Lenovo ThinkPad with Premier Next Day repair scheduled. WTS emailed me late the following day informing me the repair will be delayed, then after numerous calls and promises from their support team informing me that the repair would be that day/ tomorrow, 4 days later and after me calling in again I was informed that no service tech is available at all in the region and that I would need to contact Lenovo to arrange a different vendor to carry out the repair. Steve... read full review
Update 9/7/2025- Original review from 2020. Still no response from management- WWTS took 0 responsibility for their technician smashing my brand new keyboard in and scratching my $2,000 laptop. disgraceful
I had an amazing experience with Mike today who fixed my new Lenovo laptop. He was super communicative and prompt, and went above and beyond.
While I’m not thrilled with Lenovo, I’m super thrilled by WTS and Mike for coming to the rescue!!
If you're looking for a reliable service partner I would not recommend using Worldwide Tech Services (WTS). I have been let down by WTS, specifically Steve Copeland (Branch Manager). I had a Lenovo ThinkPad with Premier Next Day repair scheduled. WTS emailed me late the following day informing me the repair will be delayed, then after numerous calls and promises from their support team informing me that the repair would be that day/ tomorrow, 4 days later and after me calling in again I was informed that no service tech is available at all in the region and that I would need to contact Lenovo to arrange a different vendor to carry out the repair.
Steve... read full review