Massachusetts Eye Associates

Jan 2026

Very disappointing experience. When I called to become a new patient, the receptionist asked if I had a recent eye exam. I said yes, about a year ago, and explained that my insurance renews every year. She rudely responded, “Well if it’s recent, the insurance won’t cover it,” without actually listening to what I was saying.

I tried to clarify that it is a new year and asked if that meant my benefits would renew, but she was dismissive, rude, and unwilling to help. I was then denied as a new patient without any clear explanation, assistance, or effort to verify my coverage.

The lack of professionalism, poor communication, and overall handling of this...read full review

Jun 2025

Not handicapped friendly. Receptionists rude, and did not even know the date, nor anything about billing. Cancel last minute, too. Now took two days off for nothing. Reported the glaring mistakes made to both my active insurances. They tried to get me to pay out of pocket. Zero Hippocratic Oath here. No empathy, nor respect for anyone’s time. Beyond rude and not well educated on billing. Went elsewhere and it was everything wonderful, professional and efficient this place was NOT. Run, don’t walk away from this shoddy business. They just care about money, NOT humans.

Apr 2025

Made an appt for my oldest son who is 8 with Dr Willard. First appt went great. I had to attend with my other son who is 5 and has autism. Her medical assistant was very educated and knew how to handle kids and was very understanding. Next appt we went for a follow up there was another assistant which from the jump was very rude called my son out back didn’t even wait for neither of us just went out back. Once we got into the room my youngest was on his tablet which is his comfort zone and will stay quietly on it she said to him put it down. I totally understand and put it down. She started the exam with my son and told him to read something from a card she handed to...read full review