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Bay State Veterinary Emergency & Specialty Services
463 Swansea Mall Dr, Swansea
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Mocha wants to thank the excellent team of emergency doctors, vet techs, and front desk staff that took care of her the past 2 days!! We received excellent service from Dr. Rosenstein. She followed her case consistently, gave us a clear treatment plan and specific recommendations. The vet techs were incredible and each morning we received a photo update on how our baby was doing. It made us feel so comforted to receive these updates. Every single tech I spoke to was extremely empathetic and efficient to answer any questions they had the capability to answer (I know I had a lot). Most importantly, They made sure our mocha had a comfortable stay while getting the treatment... read full review
Our sweet kitty Tofu has been to Bay State Vet ER twice due to complications with Feline Urinary Disease and we were very impressed with his care both times. Dr. Nelson, Dr. Klocke and all of the staff treated him with a high degree of respect and professionalism. They kept us updated on his care even when they were very busy with urgent cases. I also felt the price was quite reasonable for the level of care provided compared to what we have been charged elsewhere.
From reception to exit, the Bay State staff were caring and patient; I brought my dog in because of some odd behavior and unfortunately, the diagnosis was not good. The seriousness of the situation caught me off guard and I was not expecting that I would have to make decisions about treatment options for a condition that I was unaware of just a couple of hours previous. I was at a loss, but the doctors explained things patiently and compassionately until I had a better understanding and could think clearly (as a side note: I can't imagine having to do this kind of thing on a regular basis).
This was definitely the best place to handle the situation... read full review