Han Soo Lho, DMD is a dental practice that has undergone significant changes following its transition from previous ownership. The experience for patients is mixed, with some reporting positive interactions and others describing concerning patterns.
Many patients find the dental staff to be very nice, personable, and thorough during procedures like teeth cleaning, and appreciate accommodations like same-day appointments. The dental work itself is often described as decent or ok. However, significant and consistent criticisms focus on administrative and billing practices. Multiple reviews describe a chaotic front desk, with problems including last-minute appointment cancellations without proper notice and high-pressure confirmation calls. More seriously, several patients report unsettling billing experiences, alleging the practice attempts to charge for services unexpectedly, provides incorrect information about insurance network status and deductibles, and employs high-pressure sales tactics for additional procedures like crowns and x-rays. Some patients report feeling misled, with one comparing the experience to a "used car lot." The physical environment has also changed for some, with treatments moving from separate rooms to cubicles.
While some patients have had a decent or pleasant experience, the practice is marked by these repeated concerns over its administrative operations and a perceived shift towards a more commercially aggressive approach.
