About My Dear Watson Plumbing, Heating & Cooling
My Dear Watson Plumbing, Heating & Cooling is a reliable business that offers plumbing and HVAC services to residential and commercial clients. They have experience in handling various projects, including kitchen and bathroom plumbing, water heater installation, and furnace repairs. The team is composed of skilled technicians who deliver top-notch solutions and are known for their responsiveness, professionalism, and flexibility. My Dear Watson has received praise for their fast and easy problem-solving approach, as well as their honesty and reliability. A residential designer has also commended them for exceeding expectations and being one of the few companies that can do so. Gordon and his crew have done excellent jobs, replacing old tankless water heaters and installing new Navien combo boilers, working great and offering the best price. They are very considerable, taking care of many things beyond the main job, such as replacing old pipe switches and neatly installing exterior electric outlets. Gordon has also installed a heat pump in the nick of time and replaced ancient electric panels, along with installing a whole-house surge protector. They employ apprentices to teach a new generation and hold an unrestricted contractor license, making them a trusted source for exceptional plumbing and HVAC services in Lexington.
My Dear Watson saved our heating/cooling system. We had a wall taken down and there was a return within that wall, and the contractors covered it up and said we did not need it. Over the last 6 months, I’ve noticed our heat and AC were extremely loud and not functioning properly. My Dear Watson is the only company, out of 5 companies (!!) that responded and took me seriously. It ended up that this was our MAIN return! Gordon was a pleasure to figure out the details with and got me on the schedule quickly. Celio did a seamless install and the wooden floor grate actually looks amazing. Thank you so much for all of your help and quick response time. Would highly recommend...read full review
My Dear Watson has always been my choice for plumbing and heating, so I checked with Gordon when I needed a microwave installed. He was able to schedule the installation far sooner than the appliance store at a significant cost savings!
I have used My Dear Watson several times for a variety of needs. They have been very easy to work with to determine the work needed, scheduling and onsite performance. The technicians who came into our home were knowledgeable, professional and personable. They took the time to answer all our questions about their work. I'll keep going back to them as needed.