North Andover Haverhill Animal Hospital

Awesome everyone is so helpful they're the best.

I cannot reconcile the 4.8 star average rating with the horrible, uncaring, unresponsive service we received at this practice. We brought our 7 year old, very small (5-6 lb.) cat in on a Monday because she was losing weight and having bathroom accidents. Blood tests lead to an $800 ultrasound on four days later on Friday, with no interim advice or possible solutions, zero sense of urgency. No weekend follow up after the ultrasound, then the office closed on Monday for a snow day with zero coverage by phone or email until very late in the day after repeat calls/voicemails/texts. Poor cat was doing very poorly by the end of Monday and ended up in the ER, where we were told she was in late stage kidney failure. The vet finally called us the next day and showed zero compassion, wanted to do more tests to find out why she was in kidney failure. If there was a way to cancel payment for all services charged by this vet, I would definitely do so. We ultimately had to do the humane thing that afternoon and say goodbye to our beautiful little girl.

If you do not care about your animals and have money to burn on useless tests with no solutions, this is your vet.

Exceptional service, super friendly and accommodating. If you want a vet you can trust it’s them!

The staff is cordial, courteous, and very welcoming. The doctor is friendly and his love for animals is evident.

The facility is clean, and the entire team provides excellent care with great attention to detail. Very professional staff. Highly recommended for anyone looking for a veterinary hospital with good standards.

Awful will follow up with more info but wanted to get this out here in hopes of saving a pet

I am writing this with an extremely heavy heart and the hope that no other family experiences what mine did.

My dog had documented bloodwork in the second week of January showing an elevated white blood cell count, clearly indicating an active infection. Despite this, no treatment plan was initiated and no antibiotic was started at that time.

Throughout her care, I never saw the same veterinarian twice. Communication was handled almost entirely by technicians, and every follow-up was initiated by me. As my dog continued to decline, I repeatedly expressed concern and pushed for treatment, specifically requesting antibiotics. I was consistently advised to pursue additional diagnostics instead. I declined further testing at that moment because treatment for a known infection should not be delayed.

I was required to sign an Against Medical Advice (AMA) waiver simply to obtain doxycycline, which was only prescribed after persistent advocacy on my part.

The doxycycline failed. Despite my dog’s continued deterioration, no alternative antibiotic, no reassessment, and no escalation of care were offered. The only recommendation was additional testing, again, without treatment. There was no urgency consistent with an unresolved infection.

My dog was previously healthy, with no history of kidney disease. Her kidneys shut down after this infection was not properly managed from the beginning. Any medical professional understands that you treat the infection while incorporating diagnostics, not withhold treatment entirely. That did not happen here. I was asked to sign AMAs for basic treatment, while emails recommending extensive testing with significant costs arrived promptly.

My dog worsened, the infection took over her kidneys and she passed away this past Wednesday. I’m utterly broken inside.

When I later spoke with Dr. Murtha, who never examined my dog in person, he was dismissive and condescending, repeatedly stating he had “been doing this for 40 years.” When I explained that my dog had died and I was extremely unhappy with her care, his response was simply, “You received our condolences via email.” That said everything it needed to.

I trusted this practice with a member of my family. I am devastated by the outcome and deeply disappointed by what I believe was a failure to meet the standard of veterinary care. I strongly urge pet owners to ask direct questions, advocate aggressively, and seek a second opinion if their concerns are not being taken seriously.

This doesn’t even necessitate a response, just understand that none of this makes sense and it never should’ve happened.

Hands down a great place to bring your pet. Very clean and organized establishment and the staff are always polite.

Extremely nice and welcoming staff, Dr.Freitas was very friendly and helpful explaining all the options and definitely knowledgeable of trustworthy animal care!

Very thorough consult with helpful documentation to make informed decisions going forward. Friendly, professional and exceeded our expectations.