Reviews for Newton-Wellesley Hospital Surgical Center Entrance & Registration
Write a review
Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards accepts insurance gender-neutral restrooms
Newton-Wellesley Hospital Surgical Center Entrance & Registration
2014 Washington St, Newton
Directions Call Suggest an Edit
We have been to the Newton-Wellesley Hospital emergency room twice. Both times surprised at the attention to service from the check in to the doctor care. Both times walking in to an intimidating mass of humanity in the waiting room expecting endless hours of 'wait' and yet both times surprised to hear our name within 15 to 20 minutes. Then the routine room # for preliminary review then to be moved exam room # to wait for a doctor another 15 - 20 minutes. My name is Dr. Tonight shows within 5 - 15 minutes. Performs exploratory, diagnoses the issue and sets about to solve the problem. Very clearly informing us of the procedure, medications and time frame, we're there for another 15 - 20 minutes. If there's a delay - drugs needed from the pharmacy et al, you're well informed. Don't watch the clock. You're in the ER. Then once underway, there's the 10 -15 wait to see if the drug or procedure settles correctly. At one point, we were offered a sandwich if we were hungry! Then, the 'after care' conversation and have a good night. This is the way professionals perform. And professionals they are at - doing their job 24/7.
Have gone here twice in the past 48 hours. The doctors and female nurses were excellent, but the Male nurses we had (3) on our first visit were efficient but very dismissive and cold. When I called back with an issue with meds, I again got a male nurse, who was downright rude. I feel like my question/issue should have gone through a doctor, not by a gatekeeper nurse. i guess I'll have to call back after shift change and hope I get someone who is willing to help. Meanwhile my child suffers.
The quality of care was great but the parking is a nightmare and the signage for navigating the hospital is below average for the Boston area. Thankfully the medical care here is top notch!!