I have shopped for components in all the similar stores on Needham St. They all have basically the same inventory. Only FW Webb has Debbie Baker. She is elegant and smart and well informed and pleasant. And she gets things done! She works as well with my contractors as she does with her colleagues and me. I have done three bathrooms with Debbie …never a delay or a mistake. The professionals in her outfit are pleasant and welcoming and supportive of each other. Without hesitation, I recommend Debbie Baker at Webb.
August 2024
A big THANK YOU to Barbara who delivered excellent customer service to my husband. We renovated our bathroom back in 2019 and purchased most of the fixtures and fittings at Frank Webb in Needham. The Grohe faucet started to leak a few months ago. My husband called to see if there was anything they could do for him. Barbara pulled up our order and within 48 hours she had a replacement in the store for him to pick up. Nice to know that there is still excellent customer service still out there!!
May 2024
Trying to find a pendant light fixture for our kitchen renovation was a challenge. I googled and visited many stores with no success and no interaction from store staff. Elizabeth Dankaro at Frank Webb Home in Needham rescued me. She listened, asked questions that helped me to clarify what features were most important, and guided me to a catalog that showed several good candidates. Her followup was to contact the distributors and to identify which lamps were available in our time frame. She emailed us midweek with images and details. Elizabeth, in other aspects of her life, is a painter and a jewelry designer. She led us to the source of... read full review
I have shopped for components in all the similar stores on Needham St. They all have basically the same inventory. Only FW Webb has Debbie Baker. She is elegant and smart and well informed and pleasant. And she gets things done! She works as well with my contractors as she does with her colleagues and me.
I have done three bathrooms with Debbie …never a delay or a mistake.
The professionals in her outfit are pleasant and welcoming and supportive of each other. Without hesitation, I recommend Debbie Baker at Webb.
A big THANK YOU to Barbara who delivered excellent customer service to my husband. We renovated our bathroom back in 2019 and purchased most of the fixtures and fittings at Frank Webb in Needham. The Grohe faucet started to leak a few months ago. My husband called to see if there was anything they could do for him. Barbara pulled up our order and within 48 hours she had a replacement in the store for him to pick up. Nice to know that there is still excellent customer service still out there!!
Trying to find a pendant light fixture for our kitchen renovation was a challenge. I googled and visited many stores with no success and no interaction from store staff.
Elizabeth Dankaro at Frank Webb Home in Needham rescued me. She listened, asked questions that helped me to clarify what features were most important, and guided me to a catalog that showed several good candidates.
Her followup was to contact the distributors and to identify which lamps were available in our time frame. She emailed us midweek with images and details.
Elizabeth, in other aspects of her life, is a painter and a jewelry designer. She led us to the source of... read full review