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BestProsInTown

Home Instead

4.9 38 reviews
Overall rating
4.9
out of 5
38 reviews
5 star 92%
4 star 5%
3 star 0%
2 star 3%
1 star 0%

About Home Instead

Home Instead is a senior home care service provider in Melrose, MA, dedicated to providing compassionate and personalized care for elderly individuals. They offer a wide range of services, including respite care, Alzheimer's care, outpatient care, short-term recovery, veteran care, elderly companionship, seniors transportation, medication reminders, doctor's appointments, and live-in companions.

Clients and their families consistently praise the care team's friendliness, professionalism, and attentiveness. Care professionals are described as kind, reliable, and always ready to assist. They are commended for anticipating needs, going the extra mile to accommodate emergencies, and providing genuine empathy and support. Specific caregivers, like Ellen and Debra, have been highlighted for their exceptional dedication. Ellen has provided wonderful care, helping with appointments and chores, while Debra engages actively and attentively with clients, ensuring that even small tasks are handled.

Home Instead is also recognized for its strong leadership team, which demonstrates deep care for both clients and staff. The leadership prioritizes creating a supportive work environment and ensures that staff have the resources they need to provide exceptional care. The support staff is noted for their communication, always keeping families informed about schedule changes and being available for questions. Overall, Home Instead and its team have been instrumental in allowing clients to experience care with dignity and comfort in their own homes.

5.0
just made my fourth profit withdrawal with Mr Ralph Carico, his team were very responsive when it came to questions or concerns as a first time trader, He’s the right one here with his help I was able to get profit, The process was very smooth, Thank you Ralph Carico
5.0
Great caregivers- dependable, compassionate and knowledgeable about care. Office staff always available, supportive and respectful. They know what they are doing
5.0
Began using Home Instead last year to care for my mom, who has dementia. Outstanding, professional, sensitive, reliable, dependable—far exceeded my expectations. Can't say enough good things about the company and the staff. Not only did they take excellent care of my mom, but they provided excellent service to me. The on staff nurse provided me with invaluable feedback, as did the owner. Everyone is extremely polite. Their attentive care allowed me to made decisions that vastly improved the quality and longevity of my mom's life. Thank you, thank you, Home Instead. The Melrose location (I think all offices are) independently owned. The owner, Ross, will speak with clients directly and go onsite to meet the person who needs care. The caregivers that come to the house are really nice and hand picked to match each clients needs and personality. Prices are competitive, and staff can take seniors to appts. or anywhere else they need to go—doctor, hairdresser, they even rode with my mom to the hospital when she had to go in for emergency care and stayed with her until she was settled. (I live 500 miles away.) Can't describe how comforting it was to have people taking care of my mom that I could trust, and that is located in the neighborhood. Would give a hundred stars if I could.
Photos of Home Instead, One Nelson Terrace 1st Floor,  Melrose
All 25 photos

Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Good to know

  • accepts credit cards

Location

One Nelson Terrace 1st Floor, Melrose, MA 02176

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Home Instead · One Nelson Terrace 1st Floor, Melrose, MA 02176

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