Reviews for Big Blue Plumbing & Heating
Write a reviewHours
Monday: 7:30AM - 4PM
Tuesday: 7:30AM - 4PM
Wednesday: 7:30AM - 4PM
Thursday: 7:30AM - 4PM
Friday: 7:30AM - 4PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Ratings
Google: 4.7/5 BBB: A+Big Blue Plumbing & Heating
199 Middlesex Ave, Medford
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I found this company online because we needed a plumber in a hurry. It was a stroke of luck finding them. Everyone in the company was professional, patient, pleasant, hard-working, and considerate. From the owner (Kevin), the office staff (Keri), and the guys who got things done for the work and inspection (Josh, Antonio, Randy). I can't say enough about the quality of the work and the people at Big Blue.
I've used Big Blue several times over the past 11 years and always had a fantastic experience. They are professional, responsive and pleasant. Kevin, Carrie and every technician I have met have all gone above and beyond to make sure the problem was solved as quickly as possible. There was even a time I called them for a service they didn't provide, but they very graciously gave me names of companies who could help me. This week I was once again impressed by them when I realized my AC wasn't working and emailed them overnight Monday. By Tuesday morning I had an appointment scheduled and Wednesday by 2pm my AC was fixed. As much as you don't want to have to call someone...read full review
Randy from Big Blue came out to fix a leaking pipe under the sink. He was on time and professional. He clearly explained and fixed the problem. He took extra measures to make sure it wouldn't happen again. I thought the price was reasonable for the time, and I would definitely use this company again. I also thought that the staff I spoke to on the phone were helpful.