Agero

Progressive uses Agero to provide roadside assistance. If you have Progressive, do not pay for towing coverage or request service through them. Avoid Agero at all costs.

Agero accepted my towing request despite dispatching a truck from Queens/Long Island to assist me west of New York City in NJ—an obviously unreasonable distance, especially on a summer Saturday afternoon. I was left standing in approximately 100-degree heat for 2.5 hours while Agero repeatedly sent text messages with arrival estimates that were completely inaccurate.

During one of my many calls after I had already been waiting a while, a person I believe was the driver told me that another customer… read full review

It doesn't get any worse than Agero. Seriously. I waited 9 1/2 hours for a tow. Finally called to cancel because it was getting late and I said let's try again for the morning. I specifically said I did not want the same tow company since they never showed up. Whyyyy is the same company assigned the job today???? At this point I'll have to call a real company and pay for a tow which is ridiculous since I pay for this through my insurance.

12 phone calls, 6.5 hours, 6 time changes later we called our own tow truck and they were there in 20 minutes. Safe yourself the hassle of dealing with the “customer service experience” from hell and call your own and submit for reimbursement.