About Highway Star Truck Services of New England
Highway Star Truck Services of New England offers 24-hour road service and fleet services for trucks, semis, trailers, and vans, providing assistance both on the roadside and at job sites. The business is highly regarded for its commitment to customer service, particularly through the exemplary efforts of an employee named Sean. Customers consistently praise Sean for his helpfulness, kindness, and willingness to go the extra mile, even when he cannot provide the specific service requested. Many reviews highlight Sean's dedication to ensuring that truckers get back on the road as quickly as possible. He has been noted for providing valuable recommendations and connections to other service providers when needed. Clients appreciate his honest and caring approach, which instills trust and confidence. One customer mentioned that Sean arrived promptly to address a coolant leak in their RV and made a great suggestion for proper repairs, showcasing his expertise and customer-first attitude. Highway Star Truck Services stands out for its partnership with local service providers, ensuring fast and professional assistance for all trucking needs. Whether a driver requires roadside assistance or routine maintenance, they can rely on this company to help them in a timely and effective manner. For anyone in the Ludlow, MA area needing truck services, Highway Star Truck Services is a trusted option to consider.
We are in transportation; Trucking business and in need of an oil change for our International 4300 Box Truck. We called Highway Star Truck Services and spoke with Sean. He could not offer the services needed, but this gentlemen was Amazing! He could not give us what we needed but he went out of his way to provide us with contacts that could assist our needs. He did not have to do that. That helpful; giving attitude is rare. So if you are ever in this area and need truck repairs, be it roadside assistance or etc. Call Sean first. If he cannot do what is needed, he will guide/recommend you where you need to go. Sean is in Ludlow, MA and definitely an asset to Truckers...read full review
Talked to Sean about getting fixed ASAP. He took care of me and went the extra mile. This guy is nice, kind and helpful. Again! Went the extra mile to try and get me back on the road!! Saved his number and will definitely be calling him if and when I need a repair done.
In today's world it is difficult to find someone like Sean to provide service. I had an immediate need for a coolant leak on my RV and he came over within the hour, assessed the situation, found the problem, and made what turned out to be a great recommendation to have the repair done. While some techs would have tried to make the repair on site knowing they didn't have the right equipment, Sean recommended a particular shop that could do the repair right and the made a phone call and got me an appointment that day! He does right by the customer and he is the most friendly and positive person to deal with. I have made a few followup calls on my situation and he has answered those call as well, with a great customer service attitude. Sean and his company are the right people to call for service on your truck. He really cares about the customer and fixing your issue!