About Advanced EyeCare Associates
Advanced EyeCare Associates provides comprehensive eye exams and quality eye care services to the Lowell community. Their team of experienced eye care professionals is committed to improving vision and quality of life using advanced diagnostic technology. While some staff members, like Tori and Debbie, excel in customer service, providing great patience and helpful advice, others may require additional training. The office is led by friendly and professional managers who strive for a welcoming atmosphere. Patients praise the staff for being knowledgeable and helpful, with many returning year after year for great service and care.
Dr. Karalekas is awesome! He conducts thorough and high-quality eye exams without rushing through appointments. His genuine concern for your eye health is evident, ensuring that you receive detailed answers to any questions, making it a natural, comfortable, and informative experience. Dr. K's commitment to personalized care makes this practice highly recommended!
Great experience! My concerns were listened to and everything was explained very clearly to help with my dry eyes. Tori and Debbie were extremely helpful when I was picking out glasses. I'm very indecisive and they both had great patience and gave me great advice!
The assistant manager was at the front desk and did not greet us at all or even acknowledge the fact that we were there. Whereas Dave the manager is always very personable and greets anyone who walks through that door. Customer service training is highly essential here in this office. It would be nice to receive engagement by nurturing our existence. This will increase customer satisfaction, retention, and loyalty rate. Overall, the rest of the staff was amazing! Thank you.