Reviews for Douglass Funeral Home
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Ratings
Google: 4.3/5Douglass Funeral Home
51 Worthen Rd, Lexington
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I paid for cremains to be sent to me, they never were, no one ever responded to my phone calls or emails, but was sent a bill along with my brother (double billing?) I felt because my family spent minimal we were ignored and treated poorly. Would I recommend this funeral service? Not on your life!
Mark and his colleagues provide excellent service for families going through a difficult time. The home is beautiful and friendly and the staff are all a pleasure to work with. Attention to detail and the needs of the family are handled professionally and graciously. Thank you Mark - the Hanson Family
Where do I start? Maybe with the movie posters like "Lone Ranger" (the modern awful version) in the rooms where you pick out caskets and urns. Next let's mention the unreturned phone calls and the director who obviously inherited the place from his parents and hates his job. On our first trip in after my mother passed unexpectedly and the police recommended Douglas, the owner/Director barely offered condolences. He was downright awkward. Which you don't expect from someone taking care of such a delicate manner. Finally the fees for just cremating my mother and storage until cremation were RIDICULOUS. Over $4000 for a few urns, cremation and holding my mother until Mt...read full review