I really love this small business. I work with Robin and find everyone at this office pleasant and professional!
Barbara Johnson
Jul 2021
3 or 4 years, wonderful to work with!!!
Mathieu Paul
Apr 2021
I've been getting my taxes filed here for about 4 years now, and I can't believe I haven't written a review yet!Western Mass Tax has been absolutely phenomenal for us each and every tax season!The front desk has always been super pleasant both on the phone and in person. This makes our visits very welcoming, easy, and enjoyable.Robin E. (our tax preparer) has always been super prompt, friendly, and great to have as a tax preparer for the past 4 years!We wouldn't want to go anywhere else. Keep up the good work folks!
Alexandra Fazzi
Oct 2020
2019. Very unhappy with the service I received. The front desk was always very nice, and professional. However, Dorothy Grabowski the agent I worked with was not. After my taxes were filed I had a few questions for her about my return. I had a friend who is also an agent do them as well and he had gotten a different amount then she did. When I asked her why that might be she became very defensive and rude. She told me “your Friend doesn’t know what he’s doing”. I then went on to tell her I also did it through turbo tax to see if in the future I could maybe do them myself and also received a different amount then she did. She went on to tell me that turbo tax is a “fraudulent company” she also stated that If I were to refile with them that I to would be “committing fraud”. I am shocked by how unprofessional she was. If you are looking for someone who is professional DO NOT have DOROTHY GRABOWSKI do your taxes.UPDATE 2020I had my taxes done by a different company this year who also looked at my return from last year. My taxes done by Dorothy Last year were in fact done wrong and I had to pay more to refile them correctly.
Ellen DeBruyn
Mar 2020
My family has trusted Western Mass Tax Associates for our tax preparation for over 20 years and could not be more pleased with their work. I have never encountered anything but a high degree of professionalism and excellent service from Dorothy Grabowski and company. From simple tax returns to estate matters, Western Mass Tax Associates is my go-to place.
It's PAWSible! Manners
I really love this small business. I work with Robin and find everyone at this office pleasant and professional!
Barbara Johnson
3 or 4 years, wonderful to work with!!!
Mathieu Paul
I've been getting my taxes filed here for about 4 years now, and I can't believe I haven't written a review yet!Western Mass Tax has been absolutely phenomenal for us each and every tax season!The front desk has always been super pleasant both on the phone and in person. This makes our visits very welcoming, easy, and enjoyable.Robin E. (our tax preparer) has always been super prompt, friendly, and great to have as a tax preparer for the past 4 years!We wouldn't want to go anywhere else. Keep up the good work folks!
Alexandra Fazzi
2019. Very unhappy with the service I received. The front desk was always very nice, and professional. However, Dorothy Grabowski the agent I worked with was not. After my taxes were filed I had a few questions for her about my return. I had a friend who is also an agent do them as well and he had gotten a different amount then she did. When I asked her why that might be she became very defensive and rude. She told me “your Friend doesn’t know what he’s doing”. I then went on to tell her I also did it through turbo tax to see if in the future I could maybe do them myself and also received a different amount then she did. She went on to tell me that turbo tax is a “fraudulent company” she also stated that If I were to refile with them that I to would be “committing fraud”. I am shocked by how unprofessional she was. If you are looking for someone who is professional DO NOT have DOROTHY GRABOWSKI do your taxes.UPDATE 2020I had my taxes done by a different company this year who also looked at my return from last year. My taxes done by Dorothy Last year were in fact done wrong and I had to pay more to refile them correctly.
Ellen DeBruyn
My family has trusted Western Mass Tax Associates for our tax preparation for over 20 years and could not be more pleased with their work. I have never encountered anything but a high degree of professionalism and excellent service from Dorothy Grabowski and company. From simple tax returns to estate matters, Western Mass Tax Associates is my go-to place.