Berkshire Eye Center

Berkshire Eye Center is a business that has been serving patients for many years. The team consists of doctors, technicians, opticians, and support staff who aim to provide dependable and courteous service. Patients have praised the knowledgeable and friendly staff, as well as the excellent service provided. The staff is extraordinarily helpful and friendly, consistently receiving positive feedback for their assistance. However, some patients have expressed concerns about customer service. A few have reported long wait times, with one patient mentioning an excessive wait of about an hour and a half for a scheduled appointment. There have also been instances of scheduling mistakes, leading to further delays. One patient highlighted a negative experience with the receptionist, which underscores the importance of a positive first impression. Despite these issues, many patients have had positive interactions. For example, a family shared their appreciation for Dr. Singer, noting that she treats their son with Down Syndrome with the greatest respect and care. They also praised the opticians, Karen and Cindy, for being accommodating with special requests regarding glasses. Overall, many patients are thankful to have the Berkshire Eye Center in town and value the quality of care they receive from the staff.