About HealthAlliance Fitchburg Family Practice
HealthAlliance Fitchburg Family Practice is highly praised for its competent and excellent staff. Patients have been returning for years, trusting the team to handle all their medical needs with care. The reception staff, especially one with a purple mask, is described as amazing, providing friendly and helpful service. The doctors, including Dr. Eshelman, Dr. Cosgrove, Dr. Charette, and Dr. Monthony, are known for their kindness, good communication, and genuine concern for patients. They listen carefully to concerns, offer additional assistance without judgment, and treat each person as an individual rather than a statistic. Patients appreciate that these doctors do not judge or categorize them based on their medical conditions or medications and are attentive to their past and health. Dr. Monthony, in particular, is noted for her sweetness, thoroughness, and the respect she shows toward patients' choices, making them feel comfortable and cared for. Overall, the practice is recognized as a place where patients receive quality, compassionate care from caring professionals.
Amazing customer service. My insurance company was fighting with me about seeing my PCP who I've been seeing for two years and continuing medication that I am currently stable on and have been on for two years. The company (CHC) does take my insurance and I was unsure why they would not allow me to see a specific dr in the same clinic but allowed other ones. Doug the call reprisentative, agreed and confirmed the company does take that insurance he took it to the manager of community health connections and got things handled for me, CHC delt with the insurance company directly. And I have the most amazing provider there, she fought for me to be covered on the medication… read full review
I’ve been coming to this hospital for about a year now, and I’ve noticed that at times, some employees on the phone can come across as impatient or a bit rude.
Recently, I was having complications trying to schedule an appointment and received a call back from an employee named Margaret S. She clearly explained why there were issues and was able to help me reschedule, which I do appreciate. However, the tone of the conversation at times felt impatient and made me feel as though I was being difficult for something that was outside of my control. For example, comments like, “Oh, okay, so this is going to be harder to do… we need to start all over again,” came… read full review
I am deeply concerned about the (gabapentin prescribed by Binlla)
care provided at this facility. How can the Nurse Practitioner prescribe antidepressants without also offering counseling? It’s clear that the individual in need requires more than just medication—counseling should be part of the treatment plan. Additionally, the care they provide to elderly patients does not seem to be tailored to the unique needs of aging individuals. From what I’ve observed with my elderly relative, their approach lacks the comprehensive, compassionate care that seniors truly deserve. This is disappointing and raises serious concerns about the quality of care here.
Tuesday 9AM - 4:30PM
Wednesday 9AM - 4:30PM
Thursday 9AM - 4:30PM
Friday 9AM - 4:30PM
Saturday Closed
Sunday Closed
326 Nichols Rd, Fitchburg, MA 01420
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