About Geek Squad
Geek Squad offers repair, installation, and support services for a wide range of technology at over 1,100 Best Buy stores. They fix most makes and models of computers, tablets, TVs, home theater systems, car stereo and GPS, cell phones, and home appliances. Customers can get help with setup and learn how to get the most from their devices. While the store is praised for its long-standing reputation and good service, some find it less convenient lately, citing long waits and difficulty in getting assistance in person. However, in one instance, a Geek Squad representative promptly resolved an issue during a walk-in visit, providing quick relief. Overall, Geek Squad is known for reliable tech support and repairs, though experiences may vary.
Best service and Location....I've been buying here all my cellphones, apples products and coffee machine for the last 15 years! Can't find any complaints about Best Buy is the Best electronic store around.
I would be very careful about dealing with this store. I had them replace a screen protector and instead of doing it in front of me like they always did in the past, the staff took it out back. I was not given the opportunity to lock or power off the device. About an hour later someone tried to hack into my Amazon account. When I called the store manager, he said that is normal. When I contacted customer support they said it was normal and told me some strange story about how the staff drove 3 miles away to have the screen protector installed at a service center and 3 miles back. That makes no sense and frankly, given how long the phone was gone it seems implausible. The customer service person also tried to tell me there was a heavy customer flow. The staff was outnumbering the customers 3 to 1 when I was there. So, even if it is just a coincidence that someone tried to hack my Amazon account, saying it is normal to have staff not give a person the time to lock or shut down a phone is a bad idea for both customers and staff. It puts the customer in a risky position in regard to identity theft. I'm pretty laid back but I can see others also going back and causing problems for the staff. I just wanted to be assured that was not business as normal or at the very least they would change the process to install the screen in front of the customer and if they cannot do so, give the person the chance to shut off their device.
I called in to see if they could fix the keys on my laptop. "Yes, absolutely," I asked again to be sure "yes not a problem at all."Get into Geek Squad. "Oh no, we don't do that at all. We don't want to be responsible if we break it." I then asked if I could sign a waiver so they wouldn't be responsible, and they still said no.Waste of time