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Reviews for Eastern Propane & Oil
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I had such excellent customer service that I wanted to write a review. Kinda surprised by the past reviews and it made me look twice that I am reviewing the same company. Eastern did everything to help me in a pinch and had everything lined up for an emergent delivery and inspection after smelling an odor. I have been a customer of Eastern for a little over a year and I find that the office staff as well as the delivery guys are super helpful and pleasant.
I was visiting my Mom & Dad for Christmas when they received a propane delivery. Being a son of elderly parents and naturally concerned for their welfare, I called Eastern Propane and Oil to discuss the possibility of an "Elderly rate" for those on a fixed income.I was ASTONISHED to hear a human voice answer the phone. (I detest automated answering as it is impersonal and lights my already short fuse). The two people I talked to were MORE THAN PLEASANT and VERY HELPFUL. In short, I was extremely satisfied and hung up the phone with a feeling that made me feel like I was just talking to family.Thank you Easter Propane and Oil !!! You made my cantankerous... read full review
Justin came to my house for a routine boiler/furnace servicing. He went above and beyond by checking my fireplace and showing me how to increase the flame height, set up the unit to run when the power goes out, etc. He is a great guy and a wonderful example of what customer service should be. He should be training all of the Eastern Propane service reps to show the how customer service should be handled.