Visited Lunette's Dedham store today looking for eyeglasses and left a Lunette customer for life. From the moment my wife and I walked in to the store, a woman came over to us and asked if we needed help with anything sgter giving us a few minutes to look around on our own. She was beyond knowledgeable about their brands and made suggestions based on my face shape and height. I ended up buying a pair of glasses nothing like I would have looked at, but I tried them on and my wife and I were sold. To boot, about 30 minutes after we left the store she called us back and told us my insurance covered more than she had calculated and without even asking refunded me $90. I am someone who has been in sales and customer service for years and fully plan to use today's experience to show how to win a customer for life. Thanks for everything!
About Lunette Optic
Lunette Optic is a trusted optical store known for its experienced staff and excellent customer service. With a combined 90 years of experience, the opticians help customers choose frames that fit their face and boost their confidence. Many customers appreciate the attentive and non-pushy approach of the staff, who offer great suggestions while ensuring a comfortable shopping experience. The optometrist, also an owner, is noted for providing thorough eye exams without rushing patients. Customers have shared positive experiences, from purchasing new glasses to receiving prompt repairs for damaged frames. The store's team, including helpful staff like Denise, Danielle, Erin, and Elizabeth, are praised for their professionalism, friendliness, and patience. Customers also value their fair prices, insurance acceptance, and the welcoming atmosphere. Overall, Lunette Optic is a reputable place for stylish eyewear and outstanding service.
Reviews
Walked in for replacement nose pads, after frame adjustments I didn’t realize they needed I walked out with a “like new” pair of 5yo glasses. Wouldn’t accept any payment. Completely typical level of service for them, just another reason #customerforlife. #icberlin
One more thought - staff are professionals at the highest level.
Lunette Optic Back Bay is absolutely fantastic! First, when I walked in, all three representatives greeted me with a smile. I then asked if there was any way they'd be willing to adjust a pair of sunglasses that were purchased from a different company (which is in another state, otherwise I would've gone to them directly). Kamran immediately and cheerfully said he would be happy to. He was extremely meticulous, careful, and friendly, going back-and-forth to work on the sunglasses several times until he got them right. Based on this experience, I'm actually considering switching to Lunette Back Bay for optometry. Kindness goes a very long way, and Kamran was simply a joy.… read full review
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Hours
Monday 10AM - 6PM
Tuesday 10AM - 6PM
Wednesday 10AM - 6PM
Thursday 10AM - 6PM
Friday 10AM - 6PM
Saturday 10AM - 6PM
Sunday 12 - 5PM
Location
210 Boylston Street Suite 9, Chestnut Hill, MA 02467
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