I’ve been going to Serina‘s for several years. I’m not the type of girl who gets her nails done every few weeks, but I do get my nails done 4 times a year at least. Earlier this summer, I got a manicure that I was not terribly happy with. Serina and her team went out of their way to rectify the situation. This is what will keep me coming back. Their customer service is fantastic. As a business owner, I know that mistakes happen But what’s important is how you respond to these mistakes. My nails are a 10 out of 10 and everything I wanted. Their cleanliness, over all quality and hospitality are also huge reasons why I recommend them.
October 2024
I highly recommend Serena Nail Spa. I drive 40 mins for their amazing work. This time I requested to have my natural nails trimmed and coffin shaped, which is not as easy on shorter nail. It was perfectly done and looked beautiful. In addition, my pedicure looks amazing and with the cuticles done just as I requested. Top notch customer service with the perks of water/juice. Worth the drive and every penny.
August 2024
Had a positive review posted at first but I forgot to change it, all my nails ended up breaking after two days. All the tops snapped off so easily. Barely any force they would bend. Was pretty upset for spending that much.
I’ve been going to Serina‘s for several years. I’m not the type of girl who gets her nails done every few weeks, but I do get my nails done 4 times a year at least.
Earlier this summer, I got a manicure that I was not terribly happy with. Serina and her team went out of their way to rectify the situation. This is what will keep me coming back. Their customer service is fantastic.
As a business owner, I know that mistakes happen But what’s important is how you respond to these mistakes.
My nails are a 10 out of 10 and everything I wanted. Their cleanliness, over all quality and hospitality are also huge reasons why I recommend them.
I highly recommend Serena Nail Spa. I drive 40 mins for their amazing work. This time I requested to have my natural nails trimmed and coffin shaped, which is not as easy on shorter nail. It was perfectly done and looked beautiful. In addition, my pedicure looks amazing and with the cuticles done just as I requested. Top notch customer service with the perks of water/juice. Worth the drive and every penny.
Had a positive review posted at first but I forgot to change it, all my nails ended up breaking after two days. All the tops snapped off so easily. Barely any force they would bend. Was pretty upset for spending that much.