About Serena's Nails&Spa
Serena's Nails&Spa is a modern nail salon in Burlington known for its cleanliness. The salon offers a wide range of services including Dip-Powder manicures and pedicures, using various brands of polish, including organic options. Customers have praised the professional and friendly staff, highlighting the expertise of the nail technicians. Many clients appreciate the excellent customer service, with some describing their experience as phenomenal and top-notch, especially noting the water/juice perks. The salon's overall quality, cleanliness, and hospitality are major reasons why many recommend it and are willing to drive long distances for their services. Customers have also noted that the staff goes out of their way to make things right if a mistake happens, which builds trust and loyalty. The salon’s services, such as trimming and coffin shaping on natural nails, are done perfectly, and the pedicures are highly praised. While some mention that prices can vary, the quality and experience make it worth every penny.
I’ve been going to Serina‘s for several years. I’m not the type of girl who gets her nails done every few weeks, but I do get my nails done 4 times a year at least.
Earlier this summer, I got a manicure that I was not terribly happy with. Serina and her team went out of their way to rectify the situation. This is what will keep me coming back. Their customer service is fantastic.
As a business owner, I know that mistakes happen But what’s important is how you respond to these mistakes.
My nails are a 10 out of 10 and everything I wanted. Their cleanliness, over all quality and hospitality are also huge reasons why I recommend them.
I highly recommend Serena Nail Spa. I drive 40 mins for their amazing work. This time I requested to have my natural nails trimmed and coffin shaped, which is not as easy on shorter nail. It was perfectly done and looked beautiful. In addition, my pedicure looks amazing and with the cuticles done just as I requested. Top notch customer service with the perks of water/juice. Worth the drive and every penny.
Had a positive review posted at first but I forgot to change it, all my nails ended up breaking after two days. All the tops snapped off so easily. Barely any force they would bend. Was pretty upset for spending that much.