They are top notch! From the moment I walked in the door, Bassil was so welcoming! He reassured me that I was in good hands, and I was. He explained everything to me, and then Youssef took me back and showed me the problem with my tire. You don’t find customer service like this any more, it’s was above and beyond. Give them both raises!
About VIP Tires & Service
VIP Tires & Service is Northern New England's leader in all things tires and service. They offer free online quotes for tires and service, and customers can schedule appointments online. VIP is staffed with ASE Certified Technicians and counter personnel seven days a week, including Sundays. They back up their low prices with a 200% Low Price Tire Guarantee - if a customer finds a better deal, even a sale price, they will beat it and give back double the difference.
Customers have consistently praised the professional and kind service at VIP Tires & Service. The staff is honest and provides amazing customer service, accommodating customers without appointments. Many have been impressed with the speed of service and the kindness of the staff, who always communicate clearly about the car's needs. One customer shared a challenging experience with a transmission issue and commended the excellent diagnosis and reasonable pricing. Another noted the friendly, family-run atmosphere and how they found an affordable tire option instead of having to buy new tires. Overall, VIP Tires & Service is recognized for its courteous, knowledgeable, and professional service, making car repairs less of a headache for everyone.
Reviews
My experience at this particular VIP location was absolutely incredible. An amazing gentleman greeted me named Bassil I explained the trouble I was having and that I was traveling back from Massachusetts to Maine he was incredibly thoughtful and courteous as well as empathetic o my problem. He got me in the cue and the technician was not only skilled and knowledgeable but hilarious. The way o was treated was absolutely perfect and I wish I could say more. Thank you to Bassil and the tech who did the work. Im on the way home feeling safe and secure in knowing the work was done properly. Thank you both again.
I always trust VIP tires for any and all auto related issues. They are always extremely nice. Shout out to Basil, he was so so helpful when my car broke down this week. Thank you VIP tires :)
Photos

Hours
Good to know
- online appointments
- shop products online
- waiting rooms
- financing
- service observation window
- accepts credit cards
- free wi-fi
- gender-neutral restrooms
- offers military discount
- open to all
Location
128 Boylston Street, Brookline, MA 02445
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