A top notch physical therapy practice. I came here for a bicep injury that had been persisting for a few months, and the staff here is both extremely friendly and highly competent. The care is personalized and incorporates up-to-date best practices for healing injuries (as well as some cool modern tech for measuring progress). I always really enjoyed coming in (I worked with Sydney and Abbey, who were both great), and always felt like the care I got was well tailored to what I needed to heal. Two months later and I’m already back to pull-ups and the injury feels nearly gone. They were also creative in getting exercises that challenged my arm at different extensions… read full review
About Ryan Center for Sports Medicine
The Ryan Center for Sports Medicine receives reviews highlighting both excellent care and significant shortcomings. Many patients report very positive experiences with the quality of care from specific providers, describing them as awesome, super kind, patient, nonjudgmental, and excellent. Several mention feeling very seen and helped so much through injuries, with one patient noting a five-year positive history. Front desk staff receive mixed feedback; some are described as wonderful, great, and showing compassion, while others are criticized as rude, callous, and completely unprofessional.
However, other experiences are subpar and disheartening. Criticisms include extremely long wait times, with one elderly patient waiting over two and a half hours. Some providers are described as dismissive, showing little interest, and spending less than ten minutes with a patient after the long wait. There are reports of a lack of detailed discussion, a quick wrap-up of appointments when treatment is declined, and a failure to coordinate basic needs like patient transportation. This has led to concern about the standard of care, particularly for elderly patients. The overall impression is inconsistent, with the center providing both one-of-a-kind positive experiences and shockingly poor ones.
Reviews
Cannot complain at all about the quality of care or providers that I interacted with here - 10/10! However, 4/5 stars because the women at reception were not only rude but also callous. Was spoken to far too loudly/sternly to move to another counter which was completely out of vision, was confused for a moment and the other younger women started chuckling / discussing LOUDLY how absurd it was that I was confused. Completely unprofessional secretaries.
My 80+ year old mother visited this center today for an appointment with Dr. Xinning Li. Despite arriving 1 hour early, she was not taken to a room until 2 hours after her scheduled appointment time, and then waited an additional 30 minutes for Dr. Li to arrive.
Dr. Li asked my mom a few questions about her pain, took a brief look at her x-rays, and offered her a steroid injection without providing any diagnosis or discussing the x-ray findings in detail. When my mom declined the injection, Dr. Li quickly wrapped up the appointment, showing little interest in listening to her concerns. I intervened to advocate for my mom and ask questions, at which point Dr. Li shared… read full review
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Hours
Location
915 Commonwealth Avenue, Boston, MA 02215
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