Lunette Optic

Name: Lunette Optic
Address: 230 Congress Street, Boston, Massachusetts, 02110, US
Telephone: (617) 338-7200
Price range: $$$
Rating: 4.8

4.8 39 reviews

Optometrists, Sunglasses

230 Congress Street, Boston, MA 02110

(617) 338-7200

Overall rating

4.8

out of 5

39 reviews

5 star 91%

4 star 0%

3 star 0%

2 star 2%

1 star 7%

About Lunette Optic

Lunette Optic is a renowned eyewear store in Boston, known for its exceptional customer service and impressive collection of frames. The friendly and knowledgeable staff is dedicated to helping customers find the perfect frame to express their individuality, with a wide range of styles from graceful elegance to cutting-edge modern.

In addition to their extensive eyewear selection, Lunette Optic also offers on-site eye exams with a doctor, and they welcome walk-ins, though they suggest making an appointment. Customers have praised the staff's ability to quickly and creatively address any issues with their glasses, even during unexpected situations, such as when a customer accidentally damaged their frames during a vacation.

Lunette Optic's commitment to customer satisfaction is further demonstrated by their handling of lens replacements, where they promptly arranged for a new eye appointment and provided a replacement set of lenses, free of charge, to ensure optimal vision for the customer. With their exceptional service and high-quality products, Lunette Optic has earned a reputation as a trusted and reliable eyewear destination in the Boston area.

Reviews

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Feb 2022

5.0

Visited Lunette's Dedham store today looking for eyeglasses and left a Lunette customer for life. From the moment my wife and I walked in to the store, a woman came over to us and asked if we needed help with anything sgter giving us a few minutes to look around on our own. She was beyond knowledgeable about their brands and made suggestions based on my face shape and height. I ended up buying a pair of glasses nothing like I would have looked at, but I tried them on and my wife and I were sold. To boot, about 30 minutes after we left the store she called us back and told us my insurance covered more than she had calculated and without even asking refunded me $90. I am someone who has been in sales and customer service for years and fully plan to use today's experience to show how to win a customer for life. Thanks for everything!

May 2021

5.0

Walked in for replacement nose pads, after frame adjustments I didn’t realize they needed I walked out with a “like new” pair of 5yo glasses. Wouldn’t accept any payment. Completely typical level of service for them, just another reason #customerforlife. #icberlin

One more thought - staff are professionals at the highest level.

Aug 2013

5.0