Boston University Dental Health

Jul 2024

I like the front-line worker there - they are all very pleasant and professional. But the management is a different issue. It is a revolving-door place, with doctors constantly coming and going. I can no longer see a doctor twice. More importantly, the administration does not seem to recognize the problem, maybe because they feel it is a monopoly in the area and they will never run out of business as part of a University system. Lastly, the doctors there seem to be pushing services left and right, which is no surprising because they are paid for work done. I wish I can say more positive things, because I have been a customer for 20+ years. But now it is time for...read full review

Jul 2024

Can you believe the turn over of the dentists of this place? No one cares anymore, from the receptionists to the dentists/hygienists, to the management staff. If you use this clinic for dental treatments that span over weeks or months, be prepared to see different doctors almost every week, they will propose you something and next time when you come back, you will see a different doctor/resident. There is absolutely no quality control or assurance. When your dental treatment was not done right because of the inexperienced residents (yes it happened to me), they will charge you twice and have you suffer twice or more. They will also not disclose the full picture of the...read full review

Apr 2024

This place just keeps getting worse and worse. The first dentist I saw was good and I had an excellent hygienist I saw multiple times. After my first visit with that dentist, I have not seen the same dentist twice. They keep getting younger and younger and seem very inexperienced (and even arrogant). Then, my hygienist left. He set me up with someone good who I saw once, but last time I went, my appointment wasn't with her as it should have been. The constant rotation of staff means that no one has any idea of your dental history (they apparently don't even look at your chart).
I had a root canal done there and it was the most horrible dental experience of my life....read full review