Bluemercury offers great customer service, with friendly and knowledgeable staff who are happy to help. They carry a variety of unique products and brands, although the in-store selection may vary from their website. The store has received praise for its helpful employees, including those who have provided excellent assistance with makeup applications and product recommendations. While some customers have noted that the store's selection may be limited in certain areas, overall, Bluemercury is a great destination for those looking for something special. The staff's courtesy, warmth, and expertise make for a positive shopping experience.
I had a wonderful experience at Bluemercury! Serena was incredibly kind, friendly, and helpful. She went above and beyond to assist me with making an online purchase and made the whole process so easy. I truly appreciate her patience, attention, and excellent customer service.
Bluemercury is a nice break from that rival makeup store with the black & white stripes design. No bright lights, no EDM/club music playing in the background, no long lines. I've yet to find a large Bluemercury store, but this one is relatively smaller (because it's on Newbury Street) than most of the ones I've entered. They don't carry every product line imaginable, but they carry enough good ones. The prices look the same without all the ra-ra.
This store is TOP TIER! The customer service is usually excellent. Jenny & Isabel are incredible and always go above and beyond for customers. They are exceptional! Sooo knowledgeable on all the products (skincare, fragrances, hair care) - I am always blown away and soooo impressed by their excellence and professionalism. I wish they had a bigger store and more products but probably better for my credit card they don't. They still have an amazing and very curated selection of products. I only shop here for skincare and hair products!
160 Newbury Street, Boston, MA 02116
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