From initial contact on August 18, until completion of installation of Heat pump on October 1st, 2026, the team was very responsive, prompt and efficient with every step. Behind the scene team of Tommy, Cesar and Jonny, helped with the proposal, understanding the cost, Mass rebate, and loan authorization process.
The installation team comprised of Stone, Patrick, Xavier, Daniel and Andrew (he helped me understanding and learning the functionality once the system was turned on). This team was very prompt with time, excellent time management and easy to work with.
Thank you so much, I wish Forge Heat Pump company many successes and longevity.
About Forge
Forge | Human Built is a construction company dedicated to enhancing the trades workforce and providing top-notch quality, value, and care to homeowners. Their mission-driven training program ensures that the next generation of tradespeople acquires the necessary skills and up-to-date technology for successful project completion. Forge specializes in window replacement, HVAC, and electrical work.
The company guarantees skilled professionals with over 450 hours of customized training, expert guidance in selecting the best brands and products, efficient project management, competitive pricing, and flexible financing options. Clients have praised Forge for their exceptional performance, particularly during the installation of heat pumps and HVAC services, noting the team's professionalism, friendliness, and attention to detail.
Homeowners have shared positive experiences with their window projects, highlighting excellent communication, adaptability, and a commitment to craftsmanship. The installation of mini-splits was also commended for thorough planning and respect for the client's space, resulting in a smooth execution. The team worked diligently to ensure that the project met the unique logistical challenges of each home while maintaining a focus on efficiency and the house’s exterior appearance.
Forge provides reasonable pricing compared to other contractors and follows up after installation to ensure client satisfaction. The team is also helpful with navigating available financing options and rebates. Overall, Forge | Human Built is recognized as a reliable construction company that offers skilled professionals, expert guidance, efficiency, and affordability in window replacement, HVAC, and electrical work, making them highly recommended for any home improvement project.
Reviews
The entire team was great! They were very communicative about the entire process, from beginning to end. I would highly recommend their services. We learned about forge through mass save and couldn’t have chosen a better company. Thanks to Tim and Andreas for their professionalism and keeping us in the loop throughout the project. The team was professional, efficient, and very clean. Everyone was so friendly and helpful! We are so very happy with our new system - the units look great.
Forge was great through the entire process. I really loved how good they were with their communication and how quickly they performed the work. I would recommend them to family and friends in the future.
Photos

Hours
Good to know
- on-site services
- no online estimates
Location
66 Rowe Street, Auburndale, MA 02466
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