About Surner Heating Co., Inc.
Surner Heating Co., Inc. has been serving Hampshire and Franklin Counties in Massachusetts since 1963. They offer home heating oil and propane delivery, as well as HVAC equipment installation, maintenance, and emergency services. Customers praise the company for its quick and reliable oil deliveries, professional service staff who clean up after themselves, and convenient direct billing. The 24-hour call service is also highly regarded, with customers reporting prompt responses to both emergency and non-emergency repair requests. Surner Heating has been commended for its efficient problem-solving and customer satisfaction. One of our AC zones was not working and called for service. Lee came and figured out the problem and had it fixed with a new part in a few minutes. The system is back up and running! Great service especially given our weather next week is going to be in the 90’s! Great service! Leigh was extremely helpful, knowledgeable and professional. Showed up promptly and took the time to explain things to me in a way that actually made sense. Leigh even brought biscuits for my dogs! 11/10, thanks Leigh! I Recently switched to Surner Heating Company, Inc. I was impressed right from the start. Hours after my first call, Annette was at my house. Annette was friendly, knowledgeable, and professional. She went out of her way to get me switched over quickly as I was very low on propane and cold temps were coming. Annette got me a great deal and even called me after hours to keep me updated, Annette and Anne worked together to get my tanks delivered with propane as soon as possible. My tanks arrived a few days later on a Holiday. The two gentlemen that delivered my tanks were on time and had the same friendly and professional attitude. They not only swapped out my tanks but also found a propane leak at my furnace! I had my furnace repaired two weeks earlier by a different company. They proceeded to fix my leak and all on a holiday no less. A 100% improvement over my last company and with better propane prices. Thanks for a stress-free switch over. I look forward to many more years of excellent service from Surner Heating company, Inc.
Surner Heating Company is phenomenal. I’m currently away from home with the military and my dryer crapped out on my wife so we decided to have a propane tank and propane lines installed so that we could upgrade to a propane dryer. I was stressed about not being home to deal with the situation, but Surner alleviated that stress for me. Both Jessica and Anne in the office were very polite and kept me in the loop on the install. Technicians Tom and Joe showed up to do the install and my wife told me they were great! Both guys were well prepared with everything they needed to complete the install in an efficient and timely manner. They also answered any and all questions that my wife had. 10/10 recommend Surner Heating Company!
Had them clean the furnace. Found a problem and the tech fixed it when he was here. The part was on his truck. Have been buying discount oil from them for years. Always great service.
They are always very responsive, and the folks who came to install our new water heater were friendly,and professional