We are located in Wilbraham and have 2 Lennox gas furnaces. The upstairs unit stopped working overnight. There are only 2 Lennox service companies in this area, DEE is one of them. I called in the morning when they opened, was told someone would call to set up visit same day, They called, showed up, and fixed the problem within the hour. 5 stars for communication, timeliness, and professionalism.
December 2024
Dee service is a life saver!!! I used a different but reputable HVAC guy first who couldn't figure out the issue and recommended a new furnace. I was a week without heat (low 20s at night) but decided to get a 2nd opinion and saw Dee was recommended on the neighboorhood FB group. I called and they came out same day, figured out the problem in 30 mins or less, they ordered the part, and installed it 2 days later! I wish I called them sooner!! Shout out to Paul, Cindy, and the techs Mike and especially Tom for answering all my questions and explaining the issue. They are excellent assets to your company. Everyone was professional and punctual and arrived when they... read full review
November 2024
Always grateful and completely satisfied with the owners/office staff, technicians that always are pleasant, courteous and efficient. Dee Service installed systems in our new home when it was built in 2004 and they continue to service it twice yearly efficiently!
We are located in Wilbraham and have 2 Lennox gas furnaces. The upstairs unit stopped working overnight. There are only 2 Lennox service companies in this area, DEE is one of them. I called in the morning when they opened, was told someone would call to set up visit same day, They called, showed up, and fixed the problem within the hour. 5 stars for communication, timeliness, and professionalism.
Dee service is a life saver!!! I used a different but reputable HVAC guy first who couldn't figure out the issue and recommended a new furnace. I was a week without heat (low 20s at night) but decided to get a 2nd opinion and saw Dee was recommended on the neighboorhood FB group. I called and they came out same day, figured out the problem in 30 mins or less, they ordered the part, and installed it 2 days later! I wish I called them sooner!! Shout out to Paul, Cindy, and the techs Mike and especially Tom for answering all my questions and explaining the issue. They are excellent assets to your company. Everyone was professional and punctual and arrived when they... read full review
Always grateful and completely satisfied with the owners/office staff, technicians that always are pleasant, courteous and efficient. Dee Service installed systems in our new home when it was built in 2004 and they continue to service it twice yearly efficiently!