SERVPRO of Monroe / West Monroe

SERVPRO of Monroe / West Monroe, owned by Donald & Corbin Legg, has been serving the local community since 1996. The company is a proud member of the Disaster Recovery Team and can mobilize quickly with experienced staff and specialized equipment to respond to large-scale disasters nationwide. Their team of 75 full-time employees is certified in various industry standards. SERVPRO works closely with insurance companies to manage the claims process and accepts credit cards for customer convenience. The company is also affiliated with the Louisiana Claims Association and holds a GSA Federal Supply Schedule contract. Customers have praised SERVPRO's team for their professionalism, compassion, and excellent communication throughout the restoration process. Clients have highlighted the outstanding service provided by employees like Sigourney, Jimmy, Calvin, and Keisha, who have been described as understanding, knowledgeable, and helpful in guiding them through water damage cleanup and repair work. Recent reviews show that SERVPRO's staff is very respectful, hardworking, and dedicated to getting properties back in livable order. Jimmy Moore, in particular, has been commended for being polite, respectful, and thorough in explaining the process. Haley’s flexibility in scheduling inspections and Nick and Earl’s quick, efficient work during mitigation have also been praised. Overall, SERVPRO is highly recommended for water damage needs, with clients feeling informed and well cared for throughout the entire process. Recent customer reviews also highlight the professionalism and kindness of the SERVPRO team. Kiechia, Nikea, Jamecia, Casey, and Derrick did a fantastic job, being very polite and helpful throughout the process. Ms. Jackie managed the project well and kept clients well informed, earning high satisfaction. Special recognition goes to Carsen and Mondrel for their professionalism and courteous service, along with Damien H., Tiffany, and her team, who made challenging situations more manageable. One customer expressed gratitude for the support received during a difficult time after a house fire, describing how Jackie Lovett and her team provided comfort, reassurance, and even took care of pets by setting up a space for cats, making an otherwise overwhelming experience more bearable. Overall, SERVPRO is trusted for excellent service and genuine care during restoration and recovery efforts.