Louisiana Citizens is described as a good insurance company that is very knowledgeable and helpful. It is often the only insurer available for many people, including those with mobile homes or who have difficulty getting coverage elsewhere due to factors like credit scores. Customers appreciate that it helps them meet mortgage requirements. However, some express frustration with aspects like weekend phone service and online bill payment. There are also mixed experiences with claims payouts after hurricanes, with some feeling the funds were adequate and others stating they were insufficient. Additionally, some note that premiums can be raised after an initial inspection.
Just sold my house and paid off my mortgage. I paid the month before my annual renewal would start which would have increase my insurance rate by 15% over previous year - with not a single claim!
The scoundrels did not release the remaining amount that they were holding- and I had to call. The rep said that by contract I was only eligible to get 20% back of about $871 owing. Policy states if you sell or payoff home during hurricane season - it’s an exception and you are entitled 100% of the residual..
I contested this with the agent - who disagreed.
Had to appeal to a supervisor and finally Citizens - agreed to reimburse the remainder.
It’s been over 30 days -… read full review
This is totally ridicules how I can't get home owners insurance except with Louisiana Citizen and they rates are so not affordable. I'm struggling with this because their price has gone up over $700 making my house payment go up tremendously. This doesn't make any since. I have not made any claims with them yet the home owner insurance is through the roof. People in my postion don't have anyone else to turn to because all the other insurance agencies have pulled out from writing in Louisiana (Iberville Parish), anything North of the I-10/I-12 corridor. If there's any other Insurance out there that can help us PLEASE?????
Payed them a 12 month premium and they say the home is vacant.
I did all their requests and they still tried to delay me and cancel my coverage.
they notify my lender of a notice of cancelation in February, but not the reinstatement from the same month?
they are trying to breed animosity. I payed their money and silly increase, and they dont do anything.
take your insurance payments and put them in a savings account that gains interest, because they will not pay out
we can vote these people inot criminals. I dont understand how everyone I talk to hates the insurance companies, but we're all dealing with this. they win because regular people are lazy and stupid
do… read full review
Monday 8AM - 4PM
Tuesday 8AM - 4PM
Wednesday 8AM - 4PM
Thursday 8AM - 4PM
Friday 8AM - 4PM
Saturday Closed
Sunday Closed
1 Galleria Boulevard Suite 720, Metairie, LA 70001
More Local Businesses in Metairie
