About UofL Health – Medical Center Southwest
Reviews for UofL Health – Medical Center Southwest
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9700 Stonestreet Rd, Louisville
Directions Appointment Call Website Pricelist Suggest an EditUofL Health - Medical Center Southwest provides outpatient and emergency care services. The medical center has a 24/7 emergency care, diagnostic and medical imaging, laboratory services, and rehab services. Patients have had varied experiences at the center. Some patients have reported rude receptionists, but nice nurses and doctors. Others have had good experiences, with staff being kind, patient, and professional. The center is noted for being very clean, which is a big plus for many patients. Patients appreciate the caring and pleasant nature of the staff, including technicians and doctors. Overall, patients feel safe and have their concerns listened to. The staff helps to calm down anxious patients and provides comfort during procedures. Despite some negative experiences, many patients have had positive interactions with the staff and would return if they need medical help. The medical center strives to provide a range of services to the southwest Jefferson County area, and many patients appreciate the care they receive.
The fastest ive ever been in and out of an emergency room dr Wallace was my care provider and he did a great job in taking care of me and explaining everything to me his nurses was great ill definitely be going back
My experience here has always been great as well as my family. However, I came in and the secretary who took all of my personal information and concerns was on the phone with someone for a total of one hour with her AirPods in. I asked if she was on the phone while receiving all of my info?! She took the paper work and covered her phone up. I spoke with a charge nurse and all she did was say she would speak to the worker. I feel like this should have been taken way more serious being that HIPPA was violated.
The experience here with my mother, who has dementia, was pretty remarkable. I didn’t realize at the time that Southwest was a type of ER center - no longer a full service hospital. Still, service was as expected in an emergency facility environment.
I do not go into any emergency facility and expect 5-star service as if I’m checking into a hotel. Especially with a facility which is just supposed to patch you up and send you to a better equipped/more advanced setting. No one WANTS to be in an emergency room. Patients either hurt or don’t feel well; caregivers are worried, stressed and tired. staff and docs of emergency centers are overworked and underpaid…...read full review