I called to book our appointment on Friday, Nov 21 and spoke with a nice gentleman and explained that we needed a deep cleaning of our home. I asked several questions to make sure my expectations would be met, such as “will the cleaners clean the baseboards, fully dust shelves and other tabletop surfaces, dust fans, etc.?” He replied that they would. I believe he said that they would also clean the inside of up to 3 windows unless I am remembering a conversation I had with another cleaning company. The cleaners came (a day late due to car trouble, as they were originally scheduled for Nov 24) and were very friendly. I had trouble communicating my expectations with them because of a language barrier. They cleaned most areas well, but did not fully dust shelves, dressers, or ceiling fans. They did not clean the 3 windows. The shower still has significant soap scum buildup. The area rug in the den was not vacuumed. The baseboards were not dusted or wiped clean. There is dust under dressers and nightstands as well as under the tv stand in the den. After they had been there for about an hour and a half I went to take a shower and was in the bathroom then changing for no more than 15 minutes. When I came out they were gone. I thought that they were going to spend more time there because of the items above not yet cleaned, so I was surprised that they left without saying anything. When I received the satisfaction survey by email, I commented that I would like for someone to contact me to address my concerns, but I never received any call or reply. I emailed the owner and received no reply. I left a voicemail and received no reply.
Nathan Hinson
Dec 2025
I called to book our appointment on Friday, Nov 21 and spoke with a nice gentleman and explained that we needed a deep cleaning of our home. I asked several questions to make sure my expectations would be met, such as “will the cleaners clean the baseboards, fully dust shelves and other tabletop surfaces, dust fans, etc.?” He replied that they would. I believe he said that they would also clean the inside of up to 3 windows unless I am remembering a conversation I had with another cleaning company. The cleaners came (a day late due to car trouble, as they were originally scheduled for Nov 24) and were very friendly. I had trouble communicating my expectations with them because of a language barrier. They cleaned most areas well, but did not fully dust shelves, dressers, or ceiling fans. They did not clean the 3 windows. The shower still has significant soap scum buildup. The area rug in the den was not vacuumed. The baseboards were not dusted or wiped clean. There is dust under dressers and nightstands as well as under the tv stand in the den. After they had been there for about an hour and a half I went to take a shower and was in the bathroom then changing for no more than 15 minutes. When I came out they were gone. I thought that they were going to spend more time there because of the items above not yet cleaned, so I was surprised that they left without saying anything. When I received the satisfaction survey by email, I commented that I would like for someone to contact me to address my concerns, but I never received any call or reply. I emailed the owner and received no reply. I left a voicemail and received no reply.
Mary Bogrett
Aug 2025
I am very thankful for The Maids in Southern Louisville. I have been utilizing their cleaning services because of my physical health situation. Having a neat and clean home means a lot to me. The service that The Maids provide for me gives me a peace that helps my mental state of mind so that allows my body to physically heal. Thank you ladies!
Samantha Hartman
Jul 2025
We’ve been working with Ozell for our condominiums and rental properties, and the experience has been nothing short of excellent. Ozell has been wonderful to work with—always reliable, professional, and flexible. With multiple properties to manage, he’s consistently maintained a timely cleaning schedule and has stepped in on short notice whenever needed. Billing is always consistent and efficient, and his communication is top-notch. He regularly follows up to ensure we’re satisfied with the service, which shows his dedication to quality and customer care. We truly appreciate all that he does. Thank you, Ozell!
Gary Spangler
Jun 2025
The Maids Blue Team does a fabulous job.
Abby Miller
May 2025
The team always does a fantastic job!
Hilary Gruner
Aug 2024
I had my house “deep cleaned” last week. I was very disappointed with the service. The kitchen cabinets were not wiped down, shelves and picture frames were not dusted, ceiling fans were not dusted either. The crew was nice but none spoke English which was very hard for communicating when they used their phone for translating. At the end they told me to check everything while they stood at my front door with it wide open the whole time. I had to ask them to shut the front door. It seemed like they were rushing everything by just standing there with the door open as bugs flew in my home and letting hot air in on a 90 degree day. So I was running around trying to look so I couldn’t really check details. I told them it looked “good” but ever since they left I have been able to see that they did not in fact do a deep clean. So much dust left on my children’s shelves in their room and on night stands, and fans. My kitchen cabinets still have dust and splatters on them. I can’t believe I spent so much money for a “deep clean” . Will not use again.
Mike Mathews (Sub7th)
Aug 2024
Dishonest and Disappointing. I'm not sure they qualify as a full-on scam, but they're pretty close. Be very careful. Was quoted a for a 3 bedroom move-in clean. (House was completely empty). I added cabinets and refrigerator since the price felt reasonable. By the time they were finished I was billed nearly DOUBLE what I was quoted because apparently it took so long. When I got to the house to move in, it looked as if someone had just run though with some wipes and a broom, college dorm style. Shelves were still covered in dust, floor had sticky spots on it, cabinets were filthy and still had food gunk and crumbs from previous owners stuff, bathroom floors were still grubby around the floor boards and windows in the kitchen still had food stuck on them. I have been spending a lot of time cleaning when I should've been moving in. I think "22 step Clean" refers to the ACTUAL amount of steps they are willing to take through your home before they call it "Done." Basically I paid $400 to give someone access to my home. Good thing I can change the code.
Mike Zick
May 2024
Amazing cleaning job! They took pride in their work and did a great job. #teamyellow
Angela Hollingsworth
May 2024
Coming home to house that looks and smells clean; what could be better? My maids team is awesome! If they forget to do something or if I think something should be done better- no worries. They will correct it. Best money I’ve spent in a while.
Nathan Hinson
I called to book our appointment on Friday, Nov 21 and spoke with a nice gentleman and explained that we needed a deep cleaning of our home. I asked several questions to make sure my expectations would be met, such as “will the cleaners clean the baseboards, fully dust shelves and other tabletop surfaces, dust fans, etc.?” He replied that they would. I believe he said that they would also clean the inside of up to 3 windows unless I am remembering a conversation I had with another cleaning company. The cleaners came (a day late due to car trouble, as they were originally scheduled for Nov 24) and were very friendly. I had trouble communicating my expectations with them because of a language barrier. They cleaned most areas well, but did not fully dust shelves, dressers, or ceiling fans. They did not clean the 3 windows. The shower still has significant soap scum buildup. The area rug in the den was not vacuumed. The baseboards were not dusted or wiped clean. There is dust under dressers and nightstands as well as under the tv stand in the den. After they had been there for about an hour and a half I went to take a shower and was in the bathroom then changing for no more than 15 minutes. When I came out they were gone. I thought that they were going to spend more time there because of the items above not yet cleaned, so I was surprised that they left without saying anything. When I received the satisfaction survey by email, I commented that I would like for someone to contact me to address my concerns, but I never received any call or reply. I emailed the owner and received no reply. I left a voicemail and received no reply.
Nathan Hinson
I called to book our appointment on Friday, Nov 21 and spoke with a nice gentleman and explained that we needed a deep cleaning of our home. I asked several questions to make sure my expectations would be met, such as “will the cleaners clean the baseboards, fully dust shelves and other tabletop surfaces, dust fans, etc.?” He replied that they would. I believe he said that they would also clean the inside of up to 3 windows unless I am remembering a conversation I had with another cleaning company. The cleaners came (a day late due to car trouble, as they were originally scheduled for Nov 24) and were very friendly. I had trouble communicating my expectations with them because of a language barrier. They cleaned most areas well, but did not fully dust shelves, dressers, or ceiling fans. They did not clean the 3 windows. The shower still has significant soap scum buildup. The area rug in the den was not vacuumed. The baseboards were not dusted or wiped clean. There is dust under dressers and nightstands as well as under the tv stand in the den. After they had been there for about an hour and a half I went to take a shower and was in the bathroom then changing for no more than 15 minutes. When I came out they were gone. I thought that they were going to spend more time there because of the items above not yet cleaned, so I was surprised that they left without saying anything. When I received the satisfaction survey by email, I commented that I would like for someone to contact me to address my concerns, but I never received any call or reply. I emailed the owner and received no reply. I left a voicemail and received no reply.
Mary Bogrett
I am very thankful for The Maids in Southern Louisville. I have been utilizing their cleaning services because of my physical health situation. Having a neat and clean home means a lot to me. The service that The Maids provide for me gives me a peace that helps my mental state of mind so that allows my body to physically heal. Thank you ladies!
Samantha Hartman
We’ve been working with Ozell for our condominiums and rental properties, and the experience has been nothing short of excellent. Ozell has been wonderful to work with—always reliable, professional, and flexible. With multiple properties to manage, he’s consistently maintained a timely cleaning schedule and has stepped in on short notice whenever needed. Billing is always consistent and efficient, and his communication is top-notch. He regularly follows up to ensure we’re satisfied with the service, which shows his dedication to quality and customer care. We truly appreciate all that he does. Thank you, Ozell!
Gary Spangler
The Maids Blue Team does a fabulous job.
Abby Miller
The team always does a fantastic job!
Hilary Gruner
I had my house “deep cleaned” last week. I was very disappointed with the service. The kitchen cabinets were not wiped down, shelves and picture frames were not dusted, ceiling fans were not dusted either. The crew was nice but none spoke English which was very hard for communicating when they used their phone for translating. At the end they told me to check everything while they stood at my front door with it wide open the whole time. I had to ask them to shut the front door. It seemed like they were rushing everything by just standing there with the door open as bugs flew in my home and letting hot air in on a 90 degree day. So I was running around trying to look so I couldn’t really check details. I told them it looked “good” but ever since they left I have been able to see that they did not in fact do a deep clean. So much dust left on my children’s shelves in their room and on night stands, and fans. My kitchen cabinets still have dust and splatters on them. I can’t believe I spent so much money for a “deep clean” . Will not use again.
Mike Mathews (Sub7th)
Dishonest and Disappointing.
I'm not sure they qualify as a full-on scam, but they're pretty close. Be very careful.
Was quoted a for a 3 bedroom move-in clean. (House was completely empty). I added cabinets and refrigerator since the price felt reasonable. By the time they were finished I was billed nearly DOUBLE what I was quoted because apparently it took so long.
When I got to the house to move in, it looked as if someone had just run though with some wipes and a broom, college dorm style.
Shelves were still covered in dust, floor had sticky spots on it, cabinets were filthy and still had food gunk and crumbs from previous owners stuff, bathroom floors were still grubby around the floor boards and windows in the kitchen still had food stuck on them.
I have been spending a lot of time cleaning when I should've been moving in.
I think "22 step Clean" refers to the ACTUAL amount of steps they are willing to take through your home before they call it "Done."
Basically I paid $400 to give someone access to my home.
Good thing I can change the code.
Mike Zick
Amazing cleaning job! They took pride in their work and did a great job. #teamyellow
Angela Hollingsworth
Coming home to house that looks and smells clean; what could be better? My maids team is awesome! If they forget to do something or if I think something should be done better- no worries. They will correct it. Best money I’ve spent in a while.