We initially thought we had a small dishwasher leak with a few buckled hardwood boards. When the people who came to repair the floor found extensive mold damage on the subfloor, we were freaked out! We called PuroFirst at the recommendation of the manager of the flooring company. Kyle came over right away, late on a Friday, and reassured us it was safe to stay in our home. He managed the entire process, end-to-end, without a hitch. It was way more complex than we expected, but he kept us fully informed about current status and what to expect next. He worked closely with our Homeowners' Insurance adjuster, which was seamless. We felt both cared for and cared about. The entire team was superb! We had a great outcome. Highest recommendations!!
About Purofirst Disaster Services
Purofirst Disaster Services is a trusted property damage restoration company in Kentucky specializing in services for water damage cleanup, fire damage repair, smoke damage, mold removal, and biohazard cleanup for both residential and commercial clients. The company's certified technicians utilize modern equipment to restore properties to their original condition. Customers consistently praise the team's professionalism, politeness, and understanding, noting they treated their properties with care. Their focus on customer satisfaction is evident in their willingness to listen, redo work if necessary, and provide timely updates. The cleaning team has been particularly appreciated for their thorough and efficient work.
Recent reviews highlight the company's responsiveness and dedication. One customer noted how the team worked quickly after a severe storm caused extensive damage, coordinating with insurance and managing various repair crews. Another shared their experience after a small electrical fire that led to a first floor remodel, commending Stacey, Phil, and their teams for their professionalism, integrity, and excellent communication. A customer who experienced damage from the Givaudan explosion expressed happiness with Purofirst's work, describing the team as professional and efficient, and emphasizing their commitment to bringing homes back to their original state. Overall, Purofirst Disaster Services is recognized for being a reliable and trustworthy restoration provider, highly recommended for any restoration needs.
Reviews
Cole was the lead technician along with Mike. They arrived shortly after I called! I had significant water damage in my new kitchen from a leak in the wall of the units above mine. They were friendly and professional. They worked quickly to open up and remove affected drywall and insulation in order to begin the work of drying things out within the walls and cabinets. They took special effort to clean up after their work as they went along. I’m sure they will take care of things as the work continues. I am glad I knew who to call when it mattered!
We had an outstanding experience with Travis and Parker from PuroFirst Restoration Services. We came home from vacation to a flooded basement after a storm, and walking into that situation was incredibly stressful. From the moment they arrived, they helped take away so much of the stress and anxiety.
Travis and Parker were prompt, professional, efficient, and incredibly respectful of our home. They worked quickly and quietly while my husband and I were working from home, which we really appreciated. They removed the wet basement carpet, helped with the drying process, and had everything taken care of in about four hours.
Our basement already looks and smells so much… read full review
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- on-site services
Location
2251 Stanley Gault Parkway, Louisville, KY 40223
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