About Middletown Commons Family Dental
Middletown Commons Family Dental is a welcoming practice that provides gentle, comprehensive dental care for patients of all ages. Led by Dr. Laura Ward and her passionate team, the office offers a range of services from routine cleanings to complex procedures like extractions. Patients appreciate the warm and professional atmosphere, where they feel comfortable and at ease. The staff is friendly, efficient, and communicative, taking the time to explain procedures and address concerns. From children's first visits to complete smile makeovers, Middletown Commons Family Dental is dedicated to improving oral health and giving patients the smile they deserve. With a focus on patient comfort and care, this practice has earned a reputation for excellence and is highly recommended by its patients.
Dr Ward and the hygenists have been fine. But, in the past few years, the office staff has been extremely inefficient and sometimes rude. Waiting almost 2 months for a crown...still not here. Second time this has happened. And, you rarely get anyone on the phone...We've just gone by to ask questions.
Edited to add: the mostly good reviews were up until the past 2-3 years. That fits with my timeline. Called again yesterday and asked why so long and where the lab was and was told, this “ is our process”. I asked if she’d have Dr Ward call me and she said she could make me an appointment otherwise no.
Extremely friendly. Staff is very kind. I went in for several appointments and each time I've been numbed up to not feel a thing. I highly recommend them to anyone who needs work done.
Great for regular cleanings. Had a quick and easy filling done there as well. After noticing the filling wasn't fitting with a nightly retainer, they adjusted it promptly and at no extra charge.